Category: Real Estate/Property Management
Location:
Details
Location:
Location: Remote - Philippines
Schedule: Full-Time
Working Hours: U.S. Business Hours
Overview
We are looking for a reliable and highly organized Maintenance Coordinator to support a U.S.-based property management company. This role will be responsible for handling tenant maintenance requests, coordinating vendors, and ensuring all repairs are completed quickly and efficiently.
You will serve as the main point of contact for tenants reporting maintenance issues, making sure every request is properly logged, dispatched, and resolved while maintaining a high level of tenant satisfaction.
The ideal candidate has prior experience working with U.S. property management companies and is very comfortable using AppFolio.
Key Responsibilities
Answer tenant calls and emails regarding maintenance issues
Create and manage maintenance tickets inside AppFolio
Dispatch appropriate vendors and maintenance technicians
Coordinate schedules between tenants and contractors
Monitor open maintenance requests and ensure timely completion
Follow up with tenants to confirm repairs were completed properly
Communicate updates to property managers when necessary
Maintain accurate documentation of all maintenance activity in AppFolio
Assist with other property management administrative tasks when needed
Requirements
- Strong hands-on experience with AppFolio (required)
- Bilingual in Spanish and English (required)
Previous experience in property management or maintenance coordination
Experience working with U.S.-based tenants or property managers
Excellent English communication skills (spoken and written)
Strong phone presence and customer service skills
Highly organized and detail-oriented
Ability to manage multiple maintenance requests simultaneously
Comfortable coordinating vendors and contractors
Must be willing to remotely log into the client’s computer when required
Preferred
Experience handling maintenance dispatch for residential properties
Familiarity with common property maintenance issues (plumbing, HVAC, electrical, etc.)
Experience supporting property managers remotely
Details
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