Note: The job is a remote job and is open to candidates in USA. AUDITLab builds data and intake infrastructure for law firms to operationalize case and claimant data. The Training Specialist will design and deliver virtual training, webinars, and onboarding programs, create training materials, collaborate with product and customer success teams, gather participant feedback, and provide ongoing user support to drive platform adoption and satisfaction.
Responsibilities
- Designing and delivering virtual training sessions, webinars, and onboarding programs for new and existing clients
- Develop clear training materials such as user guides, video tutorials, and job aids
- Collaborate with product and customer success teams to keep content aligned with new features and enhancements
- Gathering feedback from participants
- Refining training content
- Providing ongoing support to help users resolve workflow and usage questions
- Contribute to a consistent, high-quality learning experience that drives customer adoption and satisfaction
Skills
- Candidates should possess strong Communication skills, including clear presentation abilities and confident facilitation in virtual settings
- Candidates should possess Training & Development and Training skills, with experience planning and delivering structured learning programs
- Candidates should possess Instructional Design skills, including creating engaging training materials, curricula, and e-learning content
- Candidates should possess Customer Service skills, with a focus on responsiveness, empathy, and building positive client relationships
- Strong presentation and client-facing skills — you're comfortable leading a room and answering questions on the fly
- Proficiency with remote training tools (e.g., webinar platforms, LMS systems) and basic office productivity software is expected
- Associates degree required
- Experience working in SaaS environments, training users on software platforms or legal technology is strongly preferred
- Bachelor's degree preferred
Benefits
- Full-time remote work
Company Overview