Job Summary
Ensures delivery of excellent customer service through accurate and fast
processing of orders. Provides logistics support for domestic and international
movement of recycled materials. Communicates and coordinates with other
departments and partners in order to fulfill customers’ needs. First point of
customer contact for general inquiries. Builds and maintains business
relationship with clients and suppliers by providing prompt and accurate
service.
Remote Opportunity,
Must be available during working hours of 8 AM-4:30 PM CST.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. Other duties may be assigned.
• Communicate with customers to monitor inventories and anticipate their
production needs and to schedule all necessary equipment to move waste
by-products.
• Arrange and negotiate third-party freight costs, when needed, for timely
servicing of all customers waste by-product pick-ups by using WM approved
carriers.
• Monitor and maintain shipment status via computer system.
• Respond to customer complaints in a timely manner. Investigate and solve
issues with shipments for both vendors and customers.
• Initiate calls to customers to set up deliveries, advise shipment delays
and/or information necessary to set up deliveries. Initiate traces with
carriers and railroads for proof of deliveries when needed.
• Review pricing with the Sales and Marketing groups.
• Develop interactive relationships with vendors, customers and outside
freight carriers.
• Responsible for all necessary documentation for all shipments, which can
include export documentation to overseas mills.
• Initiate calls to customers to ensure timely and accurate invoicing. Record
and prepare vendor payments in accordance with contracted terms. Ensure
proper billing of freight and special charges. Issue debits and credits as
necessary.
• Resolve downgrades and rejects of waste material by dealing directly with
the customer and the vendor. Gather and process the cost information by
negotiating pricing with the customer and/or vendor to minimize the overall
impact to the company and customer, with approval by account manager.
• Work with other supervisors/managers to coordinate services and keep them
informed as issues arise.
• Project a knowledgeable, enthusiastic, positive attitude that encourages
customer and employee confidence and reflects the professional image desired
by WMRA.
• Attend and contribute to periodic meetings to maintain favorable working
relationships among employees and promote maximum morale, productivity and
efficiency.
• Provide timely feedback to direct supervisor regarding service failures,
customer complaints or any other matters regarding his/her attention.
• Provide timely and accurate information to incoming customer order status
and product knowledge requests.
• Works to meet or exceed service and operational goals established for the
call center, including productivity, quality, and timeliness goals.
• Collaborate with sales representatives to meet and exceed customers’
service expectations, and develop solutions to ensure smooth material
movement.
• Perform other special projects and tasks as assigned.
• May provide direction or support to less experienced Customer Service
Representatives.
Qualifications
A. Required Qualifications
High School Diploma or GED (accredited)
2 years previous experience in a customer service role.
Experience with Microsoft Office; basic Excel required.
Work experience that required the use of a computer.
Must be able to live and work in the U.S.
Physical Requirements
Listed below are key points regarding physical demands, physical and
occupational risks, and the work environment of the job. Reasonable
accommodation may be made to enable individuals with disabilities to perform the
essential functions of the job.
☒ Office: This job primarily operates in a professional office environment and
routinely requires the use of standard office equipment such as computers,
phones, copy machines, etc.
The expected base pay range for this position across the U.S. is $22.50 -
$26.50. This range represents a good faith estimate for this position. The
specific salary offered to a successful candidate may be influenced by a variety
of factors including the candidate’s relevant experience, education, training,
certifications, qualifications, and work location.
Benefits
At WM, each eligible employee receives a competitive total compensation package
that includes medical, dental, vision, life insurance, and short-term
disability. In addition, we offer a stock purchase plan, company matching on a
401(k), and more. Employees also receive paid vacation, holidays, and personal
days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click
Apply.
ABOUT WM
WM (WM.com [https://www.wm.com]) is North America's leading provider of
comprehensive environmental solutions. Previously known as Waste Management and
based in Houston, Texas, WM is driven by commitments to put people first and
achieve success with integrity. The company, through its subsidiaries, provides
collection, recycling and disposal services to millions of residential,
commercial, industrial, medical and municipal customers throughout the U.S. and
Canada. With innovative infrastructure and capabilities in recycling, organics
and renewable energy, WM provides environmental solutions to and collaborates
with its customers in helping them pursue their sustainability goals. WM has the
largest disposal network and collection fleet in North America, is the largest
recycler of post‑consumer materials and is a leader in beneficial use of
landfill gas, with a growing network of renewable natural gas plants and the
most landfill gas‑to‑electricity plants in North America. WM’s fleet includes
more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck
fleet in the industry in North America. Healthcare Solutions provides collection
and disposal services of regulated medical waste, as well as secure information
destruction services, in the U.S., Canada and Western Europe. To learn more
about WM and the company’s sustainability progress and solutions, visit
Sustainability.WM.com [https://sustainability.wm.com/].
Equal Employment Opportunity
For United States: WM is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard to race,
color, creed, religion, sex, sexual orientation, gender identity, national
origin, age, disability, status as a protected veteran or any other
characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all
applicants and employees, without discrimination on the basis of all grounds
protected by applicable human rights legislation. Accommodations are available
on request for candidates taking part in all aspects of the selection process.
Please notify us if you require accommodation.
Real ID
In order to travel by air or access federal property, federal law requires
individuals have a REAL ID or an acceptable alternative. This position may
require the successful candidate to travel by air for business reasons or
service federal property. Accordingly, successful candidates must have, or be
willing to obtain, a REAL ID or TSA‑approved alternative.
What is the value of a WM job? At WM we know that the value of a WM job is more
than a paycheck. It’s a way to create opportunities for you and your family.
This is why we are constantly working to make WM a great place to work and grow
a career. We Are WM is what defines the perks of being in the WM family – from
benefits, to resources and engagement activities.
We are People First. We are Committed to Your Growth. We Are Investing in You.
We are a Family. We are Stable. We are Always Working for a Sustainable
Tomorrow.