Job Overview
We are currently seeking a full time Tier I Support Engineer with a minimum of 2 years of extensive hands on experience with desktop support including o365, Desktop Support and client facing experience.
Responsibilities
• Provide phone support and remote remediation for complex issues
• Troubleshooting and resolving customer system problems across a broad range of technologies
• Provide remote installations of new software and upgrades
• Provide remote installation of service Packs and security updates
• Provide helpdesk support including analyzing and resolving end-user issues
Skills & Experience
• Knowledge of Microsoft operating systems and desktop applications
• Experience with installing, configuring, and administering a broad range of technologies
• Excellent written and verbal communication skills
• Knowledge of Citrix, VMware and Microsoft Systems Administration is a plus
• Certifications a plus
Remote
Skills:
Citrix Product Family, Communication Skills, Customer Relations, Customer Support/Service, Desktop Administration, Desktop PC, Help Desk, Identify Issues, Microsoft Product Family, Operating Systems, Presentation/Verbal Skills, Resolve Customer Issues, Software Installation, Software Upgrades, Systems Administration/Management, Technical Support, VMWare, Writing Skills
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