Job Description:
• Provide crisis and suicide intervention counseling by telephone to callers needing emergency or crisis assistance
• Identify and suggest appropriate organizations and service providers to meet callers' needs
• Monitor caller situations through case follow-up
• Document and maintain accurate, thorough records of telephone interventions during the work shift
• Review daily log sheets and client records for accurate information recording and maintenance
• Supervise and monitor telephone counselors and volunteers to ensure accurate, quality crisis assistance and documentation
• Provide crisis intervention and suicide prevention training and consultation to counselors, volunteers, service providers, and community groups
• Attend and participate in staff and team meetings, providing information about counselor procedures and services
• Provide crisis intervention to community groups traumatized by suicide as assigned
Requirements:
• Bachelor's degree in Sociology, Social Work, Psychology, Special Education, Human Services, or a related field of study; or High School diploma/GED with completion of AAS/Life Line 50 hours of Crisis Intervention/Suicide Prevention training and six months of volunteer time with Seven Counties Services after completion of training
• Minimum of six months experience in social services
• Good communication and interpersonal skills
• Knowledge of available community resources
• Ability to make sound decisions and judgments in stressful or unusual situations
• Good supervisory skills and ability to work in a team environment
• Ability to handle modestly unpleasant situations such as offensive language from callers
Benefits:
• Full-time employment
• Remote work for residents in the Greater Louisville area
• 2nd shift schedule