Learning Management System Administrator

Job Title: LMS Administrator Location: Kankakee, IL Work Arrangement: Hybrid/Remote Duration: 12 months Potential: Possible extension or future conversion based on business needs, but not guaranteed. Key Responsibilities • Provide day-to-day operational and administrative support for SuccessFactors/Plateau LMS. • Manage and resolve a high volume of ServiceNow tickets and LMS requests. • Troubleshoot user access, assignments, enrollments, and course completion issues. • Create and maintain training items, courses, curricula, and learning plans. • Configure and maintain assignment profiles and audience rules. • Set up courses/sessions and manage enrollments, equivalencies, completions, and approvals. • Generate LMS reports and maintain strong data quality. • Support Content Object and Item Creation within SuccessFactors LMS. • Work with HRIS/IT and enterprise LMS teams to troubleshoot and escalate technical issues. • Collaborate with Learning Partners and the Enterprise Learning Management Team. • Follow LMS SOPs, Work Instructions, naming conventions, and metadata standards. • Create/update job aids and knowledge articles. • Identify recurring issues and recommend process improvements. Most Important Requirement The key requirement for this position is hands-on SAP SuccessFactors/Plateau LMS administration experience. The ideal candidate should have: • Strong hands-on SuccessFactors/Plateau LMS administration experience. • Experience troubleshooting SuccessFactors LMS issues. • Experience working in a regulated environment, preferably pharmaceutical or biotech. • Understanding of GxP requirements related to training and learning records. • Experience with SuccessFactors LMS reporting and data quality. • Experience with Content Object and Item Creation. • Ability to manage a high volume of requests while maintaining accuracy and providing strong customer support. Nice-to-Have Experience • SCORM/AICC packaging and testing from an LMS administrator perspective. • Veeva Qdocs. • ServiceNow workflows. • SharePoint/Teams for SOPs, Work Instructions, and knowledge management. • Excel.