As Senior Leader, you will lead RH's vision and deliver operational excellence
across all warehouse and home delivery functions. Motivated by RH's people-first
approach, you will inspire, motivate, educate and provide strategic oversight
for a team that plays an integral role in the continuous elevation of our
customer experience.
YOUR RESPONSIBILITIES
Live Our Vision, Values and Beliefs every day
Assess, coach, train, mentor and develop direct reports to perform at an
optimal level
Strategically plan, direct and oversee daily workflow and deliverables across
all functions
Own all facets of P&L management and accountability, including analysis and
reporting
Align the RH home delivery experience to the luxury and world-class service
experienced by clients in our Galleries
Accountable for the performance of home delivery and logistics vendors
measured against key performance metrics in the areas of cost, service, and
quality of delivery
Drive continual improvement initiatives through root-cause analysis on audit
non-conformities; implement corrective actions in order to ensure site
compliance to standards
Address and resolve escalated customer service issues in a timely and
thorough manner
OUR REQUIREMENTS
5+ years leadership experience in furniture home delivery, warehouse
operations or similar field; ability to lead third party carrier providers
Adept at hiring, training, coaching and executing all facets of employee
performance
Possess knowledge of business processes such as profit and loss, profit
margins, accounting, and other related principles
Strong written and oral skills and ability to interact with people from
multi-functional and diverse backgrounds, excellent analytical,
problem-solving, and decision-making skills
Relentless passion for providing world-class service within the organization
and to our customers
Computer literacy is a must. MS Word, and Excel are used daily and
extensively in this position
Ability to visit clients in assigned geographic territory
Must pass background, MVR and drug screen
OUR PHYSICAL REQUIREMENTS
Ability to lift at least 50lbs
RH is an equal opportunity employer and does not discriminate against any
applicant on the basis of race, color, religion, national origin, gender,
marital status, age, disability, sexual orientation, military/veteran status, or
any other status protected by federal or state law or local ordinance.
At RH, we are committed to promoting pay equity. Rate of pay is determined based
on each individual's experience, qualifications, and the geographic location of
the role.