2-4 years contact center WFM experience, 2 years reporting/metrics, 2 years WFM technologies (Nice InContact/IEX), Excel formulas, Microsoft Office, high school diploma, strong analytical and communication skills.
Key Responsibilities
- monitoring schedule adherence
- coordinating with operations
- developing reports
Skills & Tools
Nice InContact, IEX, Microsoft Excel, Microsoft Office
Job Details
- Category: Business Operations
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Alabama or Michigan or Louisiana or Nebraska or Missouri or Wisconsin or South Carolina or Kentucky or Delaware or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Indiana or Pennsylvania or Montana or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Florida or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or Massachusetts or New Jersey
- Languages: English
About Everise
A global customer experience company that transforms customer care into positive interactions across the world. — Industry: Information Technology