About the position
Snap Inc. is seeking a Lead for its Proactive Trust & Safety Operations team. This role involves conducting deep dive investigations into violations of Community Guidelines and Terms of Service, supporting the larger Trust & Safety team, and owning projects from start to finish. The position requires cross-functional collaboration with Public Policy, Product, Legal, and Engineering teams to improve processes and ensure a safe platform experience for users. The Trust & Safety team is dedicated to protecting Snapchatters from harmful content and upholding the company's values of being Kind, Smart, and Creative.
Responsibilities
• Identify trends and patterns by reviewing, analyzing and synthesizing information from internal and external sources, and propose safety solutions informed by these findings.
• Become a subject matter expert in a range of abuse areas, including those involving sensitive content such as child sexual exploitation.
• Conduct thorough and objective investigations into violations of our Community Guidelines and Terms of Service.
• Support ad hoc safety-related projects in accordance with business needs.
• Anticipate project risks, negotiate with decision makers, and balance business needs with technical constraints.
• Develop and conduct training for other T&S team members.
• Enhance team’s work through recommendations for optimizing tooling as well as process development and improvement.
• Ensure that new product and workflow launches are properly planned for and supported.
• Work with internal stakeholders to make sure Proactive Trust & Safety priorities are communicated clearly and backed up by strong data.
Requirements
• Bachelor’s degree or equivalent work experience
• 5+ years of experience working in technology, safety, or a related field
• Comfort working within a content moderation environment
• Ability to problem solve, both independently and with peers, and to structure ambiguous business challenges into actionable plans
• Strong analytical skills, including working with large, complex data sets to solve business problems, and providing actionable business insights via data visualization software (Advanced Excel/Sheets, Looker, Grafana, etc.)
• Experience using data querying languages, including SQL, to support investigative work
• Background working effectively with cross-functional teams and management
• Excellent verbal and written communication skills, and ability to communicate effectively and appropriately within all levels of the organization
• Ability to prioritize, focus and thrive in a dynamic work environment, and to adapt to evolving business needs
• Process driven individual with a proven track record of developing and implementing new processes and identifying opportunities to improve or build on existing processes
• Great judgment and excellent leadership skills
• Experience investigating criminality or abuse, on or off-line
• Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product
Nice-to-haves
• 1+ year(s) of people management experience
Benefits
• paid parental leave
• comprehensive medical coverage
• emotional and mental health support programs
• compensation packages that let you share in Snap’s long-term success