Key Responsibilities Jira Cloud Administration & Development
- Administer Jira Cloud projects, users, groups, roles, and permissions.
- Configure workflows, issue types, custom fields, screens, schemes, and project settings.
- Create and manage JQL filters, dashboards, reports, and automation.
- Develop Jira customizations using ScriptRunner for Jira Cloud where required.
- Work with Jira REST APIs, webhooks, and integrations.
- Troubleshoot Jira configuration, automation, and integration issues.
- Provide L2/L3 technical support for Jira Cloud.
- Support Jira Data Center to Cloud migration activities.
- Perform regular Jira administration, housekeeping, and platform improvements.
Confluence Cloud Administration & Development
- Administer Confluence Cloud spaces, users, groups, and permissions.
- Create and manage spaces, pages, templates, page layouts, and permissions.
- Configure and maintain Confluence Cloud settings and user access.
- Support Confluence migrations and space-level migration activities.
- Develop solutions to improve Confluence usability and content management.
- Troubleshoot access, permission, and integration-related issues.
- Provide L2/L3 technical support for Confluence Cloud.
- Perform regular administration and housekeeping activities.
Integrations & Automation
- Develop and maintain integrations between Jira, Confluence, ServiceNow, and other enterprise applications.
- Work with REST APIs, webhooks, authentication, and JSON.
- Configure Jira and Confluence automation based on business requirements.
- Troubleshoot integration failures and coordinate with vendors/Atlassian Support when required.
Required Skills
- Strong hands-on experience with Jira Cloud and Confluence Cloud administration.
- Good knowledge of Jira workflows, schemes, permissions, JQL, dashboards, and automation.
- Good knowledge of Confluence spaces, permissions, templates, and page management.
- Experience with Jira REST API and webhooks.
- Experience with ScriptRunner for Jira Cloud is preferred.
- Knowledge of JSON, APIs, authentication, and integrations.
- Experience with Jira/Confluence Cloud migration.
- Strong troubleshooting and problem-solving skills.
- Experience providing L2/L3 technical support.
Experience
- 5+ years of experience in Jira and Confluence administration/development.
- Strong hands-on experience with Jira Cloud and Confluence Cloud.
- Experience supporting enterprise environments and production systems.
- Good experience working directly with business teams and customers.
Key Competencies
- Strong ownership and problem-solving skills.
- Good communication and stakeholder management.
- Ability to handle multiple support and enhancement activities.
- Ability to work independently and collaboratively.
- Strong analytical and troubleshooting skills.
- Good documentation and knowledge-sharing skills.
5+ years Jira and Confluence administration/development experience; strong Jira Cloud and Confluence Cloud skills; experience with REST APIs, webhooks, JSON, and enterprise integrations; L2/L3 support experience.
Key Responsibilities
- administering Jira Cloud
- administering Confluence Cloud
- developing integrations
Skills & Tools
Jira Cloud, Confluence Cloud, ScriptRunner, Jira REST API, webhooks, JSON, ServiceNow
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — India
- Languages: English
About Majesco Software and Solutions India Private Limited
An IT solutions company providing software and application services. — Industry: Information Technology