Join Culligan by WaterCo as a Lead Catcher!
Must reside in NY or the New England area.
Key Responsibilities
Manage inbound inquiries and conduct outbound outreach to new, aged, and
previously canceled leads to maximize
appointment opportunities.
Follow established outreach standards, communication cadences, and
engagement workflows to ensure
consistency and effectiveness.
Take ownership of customer interactions through appointment confirmation,
timely follow-up, and accurate
resolution of inquiries.
Build trust and maintain a high-quality customer experience through
professionalism, responsiveness, and
effective communication.
Demonstrate persistence, resilience, and disciplined follow-up to re-engage
prospects and advance sales
opportunities.
Confidently guide customers through qualification and appointment-setting
while balancing customer needs
with business objectives.
What You'll Do:
Lead Qualification & Appointment Validation and Scheduling
Validate consultations scheduled through AI booking assistants, online
scheduling platforms, and other
automated tools.
Confirm customer interest, appointment details, and qualification
requirements prior to the consultation.
Meet designated lead-to-appointment conversion and responsiveness targets.
Sales Pipeline & Team Support
Partner closely with Regional Sales Coordinators and Household Sales
Representatives to ensure smooth
appointment scheduling and transitions throughout the sales process.
Assist in maintaining appointment conversion, responsiveness, and lead
management performance
objectives.
Systems Support Functions
Maintain accurate, comprehensive customer records in Salesforce, including
scheduling details, lead
dispositions, customer interactions, and engagement activities.
Document all customer communications, outreach efforts, appointment
outcomes, and routing actions in
real time to ensure visibility and continuity.
What We're Looking for:
1–3 years of experience in customer service, call center operations, lead
management, appointment setting,sales support, or a related customer-facing
role preferred
High school diploma or GED, Associate's or Bachelor's degree in Business,
Operations or related field (preferred)
Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce
or similar systems
Strong communication and organizational skills
Proven ability to problem-solve, prioritize tasks and adapt in a dynamic
environment
Why Join Culligan?
Employees of Culligan receive a competitive benefits package and exclusive
privileges, effective immediately, including:
Medical, Dental and Vision insurance
401(K) retirement plan
Exclusive Culligan Product Discounts
Paid Time Off (PTO)
Equal Opportunity Statement:
Decisions and criteria governing the employment relationship with all employees
at Culligan by WaterCo are made in a non-discriminatory manner, without regard
to race, color, creed, religion, national origin, sex, marital status,
pregnancy, disability, sexual orientation, gender expression, veteran status,
age, FMLA status, or any other factor determined to be unlawful by federal,
state or local statutes.
Culligan has over 80 years of experience in the design and distribution of water
treatment systems for residential, commercial and industrial applications. We
received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating, plus
the famous iconic “Hey Culligan Man” tagline. Culligan leads the industry in
service, support and product innovation since introducing the first water
softener in 1936 with over 800 dealers worldwide and offices in over 90
countries.
The company is strong, profitable, and well-positioned in the market with focus
on strategic growth initiatives. The business is expanding in previously
under-serviced segments, growing revenue both domestically and abroad, and
generating higher-levels of profitability.
For more information or to connect with our recruiting team, text "JOBS" to
847-416-8623
Culligan by WaterCo is an Equal Opportunity Employer.
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