Note: The job is a remote job and is open to candidates in USA. Straive is seeking a Customer Support Associate to deliver multi-channel customer service and technical troubleshooting from a remote workspace. The role handles phone, live chat, and web tickets; resolves access, connectivity, download, and installation issues; guides users through products; and documents customer interactions.
Responsibilities
- Multi-Channel Support: Handle incoming calls, chats, and web tickets efficiently from home
- Technical Troubleshooting: Solve network connectivity, software downloads, and installation issues
- Account Maintenance: Assist users with login problems and password resets
- Product Guidance: Provide clear instructions on basic product navigation and features
- Ticket Logging: Document detailed logs for every interaction to track query trends
Skills
- • Experience: 0-1 year in technical support, help desk, or customer service
- • OS Knowledge: Proficiency in Windows Operating Systems and basic networking principles
- • Software Skills: Experience with database navigation and Microsoft Office applications
- • Communication: Strong verbal and written English communication skills
- • Soft Skills: Solid interpersonal skills, customer orientation, and strong self-discipline for remote work
Benefits
- 100% Remote (Work from Home)
Company Overview