Key Account Support Coordinator
Location: Remote/Homebased with occasional travel
Working hours: 8.30am to 5pm Monday to Friday
At Trinity Fire & Security, we’re more than just experts in safety and security — we’re a supportive team with a shared purpose: protecting what matters most to our customers.
We’re looking for a proactive, organised and team orientated Key Account Support Coordinator to join our Key Account Support team (OX14 1RL) and play a vital role in keeping our service operations running seamlessly.
What You’ll Be Doing
As a Key Account Support Coordinator, you’ll be the connection between one of our key national customers and our field engineers, coordinating critical work, solving problems, and ensuring we deliver on our promises.
You will:
Plan and schedule field engineer visits, responding quickly and effectively to changing customer needs.
Deliver outstanding service in every interaction, whether on a call or an email.
Work closely with engineers, coordinators, and the wider business to ensure jobs are completed efficiently and to a high standard.
What We’re Looking For
At Trinity, we know that how you work with others matters as much as what you know. We’re looking for someone who:
Enjoys helping others — you take pride in making customers feel heard and supported.
Demonstrates excellent communication skills - clear, professional and helpful written and verbal interactions with all stakeholders, especially our major national client
Stays organised and adaptable — you can juggle priorities and stay calm in a fast-paced environment.
Brings positivity and a solution-focused approach — you’re a team player who’s always ready to lend a hand.
Why You’ll Love Working Here
A supportive, friendly team that values collaboration and clear communication.
23 days’ holiday, increasing with service, plus bank holidays.
Employee Discount Programme – savings across 800+ retailers.
Salary Sacrifice Pension
3 x salary Life Assurance
Employee Assistance Programme.
Ongoing training and career development opportunities.
About PTSG
PTSG Group is a leading provider of specialist services across the UK and Europe.
Through the acquisition of high-quality specialist businesses, PTSG has built a group of industry-leading companies delivering services across Access & Safety, Electrical Services, Building Access, Fire Solutions, and Water Treatment.
With over 3,300 specialists supporting 90,000+ customers across 200,000 buildings, delivering over 170 different services, we are committed to delivering safe, compliant, and high-quality services nationwide.
At PTSG, our aim is simple. To be a great place to work and a great company to do business with.
Armed Forces Covenant
PTSG Group is proud to support the Armed Forces community and has formally signed the UK Armed Forces Covenant.
We recognise the valuable skills and experience that service leavers, veterans, reservists, and military families bring to the workplace, including leadership, teamwork, resilience, and technical expertise.
As part of our commitment, we guarantee an interview to ex-Forces applicants who meet the minimum criteria for the role and are committed to supporting Armed Forces personnel in building long-term civilian careers across our business.
PTSG Group is an equal opportunities employer. We are committed to creating an inclusive and supportive workplace where everyone is treated fairly and with respect.
We welcome applications from all backgrounds and are dedicated to promoting diversity, equality, and inclusion throughout our recruitment process and across the wider business.
Security Vetting
It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.
IND1
Excellent communication skills, organizational skills, adaptability, and a positive, solution-focused approach.
Key Responsibilities
- scheduling engineer visits
- coordinating service operations
- supporting key customers
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — United Kingdom
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
About PTSG Fire Safety Solutions
A UK leader in building safety and compliance services, delivering fire safety solutions across the country. — Industry: Construction