Description and Requirements
Sr. Application Coordinator
Work Arrangement: Fully Remote
Location: Remote anywhere in the U.S.
Patient Access Building: No
Travel: None specified
Education: Associate degree required
Experience: 2–5 years of related experience
Required Epic Experience: Compass Rose and Healthy Planet
Schedule: Not specified
Certifications: None specified
Interview Process: Not specified
Position Overview
The Sr. Application Coordinator will be responsible for the design, configuration, testing, implementation, optimization, and ongoing support of Epic Compass Rose and Healthy Planet functionality.
This role will work closely with pharmacy, clinical, operational, and IT stakeholders to understand business and clinical needs and translate those requirements into effective Epic solutions. The analyst will participate across the full application lifecycle, including requirements gathering, workflow analysis, system configuration, testing, deployment, production support, upgrades, and enhancements.
The ideal candidate should bring hands-on Epic application experience and be comfortable independently managing multiple priorities while communicating effectively with both technical and non-technical stakeholders.
Key Responsibilities
Epic Configuration & Application Support
Design, build, configure, test, and support Epic Compass Rose and Healthy Planet functionality.
Translate clinical and operational requirements into appropriate Epic configurations and solutions.
Maintain and optimize existing Epic functionality.
Participate in Epic implementation, enhancement, upgrade, and optimization initiatives.
Troubleshoot complex application and production issues.
Analyze system behavior and identify appropriate resolutions.
Coordinate changes through testing, validation, and production deployment.
Ensure configurations support operational and clinical requirements.
Requirements & Workflow Analysis
Lead requirements-gathering sessions with business and clinical stakeholders.
Evaluate current-state workflows and identify opportunities for improvement.
Translate business requirements into functional and technical Epic solutions.
Develop future-state workflows aligned with operational needs.
Identify gaps between existing functionality and business requirements.
Recommend workflow and system improvements.
Document requirements, workflows, configuration decisions, and system changes.
Testing & Implementation
Develop and execute testing plans for Epic configuration changes.
Coordinate functional and integrated testing.
Validate system changes before production deployment.
Participate in implementation and go-live activities.
Support application upgrades and enhancement releases.
Troubleshoot issues discovered during testing or after deployment.
Partner with other Epic application teams when changes involve integrated workflows.
Cross-Functional Collaboration
Work closely with:
Pharmacy teams
Clinical stakeholders
Operational leadership
IT teams
Other Epic application analysts
Business stakeholders
Project and implementation teams
The analyst should be capable of translating between clinical/operational needs and technical Epic functionality, ensuring stakeholders understand proposed solutions, limitations, dependencies, and risks.
Production Support & Optimization
Investigate and resolve complex production issues.
Perform root-cause analysis.
Identify opportunities to improve system performance and workflows.
Support ongoing Epic optimization initiatives.
Evaluate enhancement requests and recommend solutions.
Communicate application issues, risks, and resolutions to stakeholders and leadership.
Project & Team Support
Manage multiple projects, enhancements, and production priorities simultaneously.
Participate in or lead design and requirements sessions.
Coordinate work across technical and operational teams.
Provide guidance or mentoring to other analysts when appropriate.
Communicate project status, technical risks, and dependencies.
Maintain strong organization and follow-through across competing priorities.
Top Three Daily Responsibilities
1. Epic Compass Rose & Healthy Planet Configuration
Design, configure, test, troubleshoot, and optimize Epic Compass Rose and Healthy Planet functionality based on clinical and operational requirements.
2. Requirements Gathering & Workflow Design
Partner with clinical, pharmacy, operational, and IT stakeholders to understand business needs, analyze workflows, and translate requirements into scalable Epic solutions.
3. Testing, Production Support & Implementation
Coordinate testing and validation, support deployments and enhancements, and troubleshoot complex production issues while managing multiple application priorities.
Top Required Skillsets
1. Epic Compass Rose & Healthy Planet Expertise
This should be the primary screening criterion. Candidates need actual hands-on experience with both Compass Rose and Healthy Planet, not simply general Epic exposure.
Look for experience involving:
Epic Compass Rose
Epic Healthy Planet
Epic configuration/build
Workflow configuration
Testing
Implementation
Production support
Optimization
Upgrades/enhancements
2. Requirements & Workflow Analysis
Candidates should demonstrate the ability to work directly with business and clinical stakeholders and translate their needs into Epic solutions.
Strong resumes should show experience with:
Requirements gathering
Workflow analysis
Current-state/future-state workflows
Design sessions
Functional requirements
Solution design
Clinical workflows
Business process improvement
3. Stakeholder Management & Technical Communication
The candidate needs to work comfortably across clinical, pharmacy, operational, and technical groups.
Look for demonstrated ability to:
Facilitate requirements/design sessions.
Explain Epic functionality to non-technical stakeholders.
Communicate technical limitations and risks.
Partner with clinicians and operational leaders.
Coordinate with other Epic application teams.
Manage competing stakeholder priorities.
Present recommendations to leadership.
Required Qualifications
Associate degree.
2–5 years of related Epic/application analyst experience.
Hands-on Epic Compass Rose experience required.
Hands-on Epic Healthy Planet experience required.
Experience designing and configuring Epic functionality.
Experience gathering and translating business/clinical requirements.
Strong workflow analysis capabilities.
Experience with application testing and validation.
Experience supporting Epic implementations, upgrades, enhancements, or optimization projects.
Strong troubleshooting and production-support skills.
Ability to manage multiple projects and competing priorities.
Strong written and verbal communication.
Ability to work independently in a fully remote environment.
Highly Preferred Experience
I would prioritize candidates who additionally have experience with:
Healthcare pharmacy workflows.
Population health.
Care management.
Clinical workflow integration.
Epic implementation projects.
Epic upgrades.
Application optimization.
Integrated testing.
Production support.
Requirements/design leadership.
Mentoring junior Epic analysts.
Ideal Candidate Profile
The strongest candidate will likely have a title such as:
Epic Application Analyst, Epic Compass Rose Analyst, Epic Healthy Planet Analyst, Epic Systems Analyst, Epic Application Systems Analyst, Senior Epic Analyst, or Epic Population Health Analyst.
For this opening, I would prioritize direct application experience over general healthcare IT experience. A candidate with three years of strong hands-on Compass Rose and Healthy Planet build/configuration experience would likely be more relevant than someone with eight years of general Epic experience who has only been exposed to these modules indirectly.
The resume should ideally demonstrate this lifecycle:
Requirements gathering → workflow analysis → Epic build/configuration → testing → deployment → production support → optimization
Associate degree and 2–5 years of related Epic application analyst experience, including hands-on Compass Rose and Healthy Planet configuration, workflow analysis, testing, implementation, production support, and optimization.
Key Responsibilities
- configuring applications
- analyzing workflows
- troubleshooting issues
Skills & Tools
Epic, Compass Rose, Healthy Planet
Job Details
- Category: Information Technology
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
About Kaiser Permanente
An integrated healthcare organization providing medical care and health services across the United States. — Industry: Healthcare