Ready to turn “Have you tried turning it off and on again?” into a career? We’re looking for a Junior IT Support Specialist who loves solving problems, keeping data clean, and helping people get back to work. This is a remote, front-line IT role where you’ll tackle everyday support requests, troubleshoot platform issues, and help keep systems and facility data accurate. If you’re organized, tech-curious, and comfortable juggling a few moving pieces, you’ll fit right in.
About the Company:
This is a full time role with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options.
Location: LATAM - Fully Remote
Your Mission:
Day to Day Responsibilities
- Own routine IT support requests, from account setup and password resets to permissions and platform access.
- Troubleshoot common account and system issues and escalate more complex problems when needed.
- Perform recurring system and data audits to spot discrepancies and keep information accurate.
- Partner with facility managers to track down missing information and resolve data issues.
- Update systems and tracking documents with verified changes and audit findings.
- Follow established IT processes, security policies, and documentation standards.
Your Toolbox:
Skills to be Successful
- Experience in customer service, help desk, or IT support is a plus.
- Comfortable learning new software and navigating multiple platforms.
- Detail-oriented, reliable, and able to manage several tasks without losing track of the small stuff.
- Clear and confident written and verbal communication skills.
- Comfortable working with facility managers, vendors, and internal teams.
- Basic Microsoft 365 skills are preferred.
- A problem-solving mindset and willingness to ask, investigate, and learn.
Your Perks:
What’s in it for you
- Remote work with the flexibility of working from wherever you do your best work.
- A hands-on opportunity to build practical IT support, troubleshooting, and systems experience.
- Exposure to multiple platforms and real-world IT service operations.
- A role where accuracy, initiative, and problem-solving make a visible difference.
- A primarily Monday–Friday schedule, with occasional evenings or weekends as needed.
Paid Leave & Benefits:
- 23 days annually (15 regular paid days, 3 national holidays, and 5 sick leave days if needed).
- USD compensation.
Why Adaptive Teams?
At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.
What to Expect from Our Application Process?
- Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role.
- Be sure to check your inbox (and your spam folder, just in case) for further instructions.
- We understand your time is valuable, so we strive to keep the assessment process under 45 minutes whenever possible, though some roles may require a slightly longer time investment.
- Once selected, you’ll have the chance to schedule your first interview with our team.
- We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.