TWC Global Services is hiring a Senior Jira Administrator for a long-term contractual engagement with one of our direct enterprise clients
This is a hands-on Jira administration role, ideal for someone who has owned and supported Jira environments in complex, regulated settings.
Candidates with healthcare or health insurance domain experience are strongly preferred.
Job Title: Jira Administrator
Location: Remote (Canada-based candidates only)
Role Overview
- This position focuses on day-to-day and strategic Jira administration.
- The role is not centered on project coordination or Agile facilitation, but on maintaining a stable, well-governed Jira platform that supports multiple delivery teams.
Key Responsibilities:
- Administer and support Jira Cloud, including Jira Software and Jira Service Management
- Configure and maintain projects, workflows, issue types, custom fields, screens, permissions, and notification schemes
- Set up and manage portfolio and program-level Jira hierarchies using Advanced Roadmaps and/or Jira Align
- Create and maintain automation rules, dashboards, filters, and JQL-based reports
- Manage Jira integrations with external systems such as Clarity PPM, MS Project (Ceptah Bridge), and other collaboration or reporting tools
- Administer and support Jira plugins/apps (Xray, Easy BI, Clockwork, Timesheets, etc.)
- Support Jira Align integrations or migrations as needed
- Manage user access, security controls, backup and recovery, and platform governance
- Administer Confluence spaces and support documentation standards
- Provide advanced Jira support, troubleshooting configuration, automation, and integration issues
- Create and maintain technical documentation and runbooks
Key Qualifications:
- 5+ years of hands-on experience as a Jira Administrator in an enterprise environment
- Strong experience with Jira configuration, automation, and reporting
- Experience with portfolio or program-level Jira setups
- Practical experience integrating Jira with external systems (Clarity PPM preferred)
- Working knowledge of REST APIs or webhooks for Jira integrations
- Experience with Confluence administration
- Strong communication skills and ability to work with both technical and business teams
Strongly Preferred:
- Experience in the healthcare, health insurance, or other regulated domains
- Experience supporting environments with compliance, audit, or data-governance requirements
About TWC Global Services:
- TWC Global Services is a technology consulting and staffing firm working directly with enterprise clients across North America.
- We focus on long-term contract engagements and delivering experienced professionals for mission-critical roles.
How to Apply
- Interested candidates can apply directly by sending their resume to jobs@twcglobalservices.com