We’re Hiring: IT Technical Support / AI Automation Developer
Work Setup: Remote
Employment Type: Full-Time
About the Role:
- We are looking for a hands-on IT Technical Support / AI Automation Developer who can support our cloud-based IT environment while also building practical automation and AI-enabled solutions for the business.
- This role is ideal for someone who is strong in Microsoft 365, cloud systems, user support, workflow automation, and AI tools, and who enjoys solving day-to-day IT issues while improving business processes through technology.
Key Responsibilities:
- Provide remote Level 1–2 technical support to employees.
- Troubleshoot issues involving laptops, Windows, email, applications, connectivity, VPN, user accounts, and access permissions.
- Administer and support Microsoft 365, including:
- Exchange Online / Outlook
- Microsoft Teams
- SharePoint Online
- OneDrive
- Microsoft Entra ID / Azure AD
- Microsoft 365 user accounts and licensing
- Manage user provisioning, deactivation, MFA, permissions, and access controls.
- Support cloud-based applications and integrations used across the business.
- Assist with device management, endpoint security, and remote IT support.
- Support employee IT onboarding and offboarding.
- Build and maintain workflow automations to reduce repetitive and manual work.
- Develop AI-enabled tools, workflows, or internal applications for business functions such as HR, Finance, Operations, Sales, and Customer Service.
- Use AI tools and APIs to support document processing, reporting, data extraction, employee/user queries, and internal workflows.
- Build simple internal tools, applications, or integrations using low-code/no-code platforms and scripting where appropriate.
- Test, troubleshoot, document, and improve automation solutions.
- Maintain IT documentation, SOPs, asset records, and system access records.
- Work with internal users and external vendors to resolve technical issues and implement system improvements.
Non-Negotiable Requirements:
- At least 2–3 years of experience in IT Technical Support, Systems Support, IT Automation, or a related role.
- Strong hands-on experience with Microsoft 365 in a business environment.
- Experience with Microsoft Entra ID / Azure AD, Teams, SharePoint, OneDrive, and Exchange Online.
- Practical experience using AI tools for automation or application development.
- Experience building or implementing automated workflows, integrations, or internal tools.
- Good understanding of Windows, user permissions, networking, cloud applications, and cybersecurity fundamentals.
- Able to troubleshoot technical issues independently.
- Strong analytical and problem-solving skills.
- Good English communication skills.
- Comfortable supporting users remotely.
Preferred Technical Skills:
- Experience with any of the following is highly advantageous:
- Microsoft Power Automate
- Power Apps
- Microsoft Copilot / Copilot Studio
- ChatGPT / OpenAI APIs
- SharePoint automation
- Azure
- Microsoft Intune
- Python, JavaScript, PowerShell, or similar scripting languages
- REST APIs and system integrations
- AI agents and workflow automation
- Low-code / no-code development platforms
- SQL or database querying
- GitHub or version control tools
What We’d Like to See:
- Candidates should be able to provide examples of actual automation, AI, or development projects, including:
- What business problem was addressed
- What tools or technologies were used
- What was automated or developed
- What improvement or efficiency was achieved
- If you enjoy combining IT support, cloud technology, automation, and AI development to make business processes more efficient, we’d like to hear from you.