About the Company
City Property Management is an Arizona-based company specializing in full-service homeowners association (HOA) management. With more than 40 years of experience and over 150 full-time employees, the company combines technology and community management services to support the communities it serves.
Its mission is to provide the best experience in community management. The company values professionalism, engagement, knowledge, humility, client focus, trust, flexibility, teamwork, diligence, and a respectful workplace.
About the Role
City Property Management is seeking a collaborative, detail-oriented IT Support Specialist to support its day-to-day technology operations. The role involves troubleshooting, configuring, and maintaining the company's hardware, software, networks, phone systems, and virtual access solutions to keep systems running smoothly and help employees work effectively.
You will provide technical assistance to both on-site and remote users, support new employee account setup, maintain IT equipment, and help protect company systems and data. The position also involves working with external technology vendors, documenting IT assets, and helping employees use technology safely and correctly.
Key Responsibilities
Troubleshoot and resolve hardware, software, and network issues for on-site and remote users.
Install, configure, and update computer hardware, software, operating systems, networks, printers, and scanners.
Maintain and configure VoIP phone systems and headsets to support clear communication.
Provide technical support to employees in person and over the phone.
Set up user accounts and assist with password resets and login issues.
Test and evaluate new technologies to identify potential benefits for the company.
Train staff on the proper and safe use of technology.
Help maintain the security and privacy of networks and computer systems.
Prepare and present reports on technology usage and system malfunctions to management.
Coordinate with internet service providers, hardware vendors, and other external partners to resolve technical issues.
Document IT assets and assist with inventory management.
Support the implementation and management of virtual access software and endpoints.
Required Qualifications
Proven experience as an IT Technician or in a relevant technical support position.
Strong diagnostic, troubleshooting, and problem-solving skills.
In-depth understanding of computer systems, networks, and a range of technology products.
Knowledge of internet security and data privacy principles.
Ability to manage multiple tasks and projects while meeting deadlines.
Strong communication and interpersonal skills.
Attention to detail, critical-thinking ability, and patience when resolving technical issues.
Ability to work under pressure, adapt to changing needs, and learn new technologies.
Preferred Qualifications An associate's or bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
IT technician certification is an advantage, such as CompTIA A+ or Microsoft Certified IT Professional.
Salary and Benefits
Pay is flexible and depends on experience. The company also highlights paid training and a supportive team environment.
Equal Employment Opportunity
No specific equal employment opportunity statement was included in the provided listing.