IT Support Engineer (North America) | Remote (East Coast or Central Time Zone)
We're partnering with a growing international professional services organization to hire an
IT Support Enginee
r to join their Enterprise Technology team.
This is a fantastic opportunity for someone who enjoys a mix of hands-on user support, modern workplace technologies, and involvement in wider infrastructure and technology projects. You'll play a key role supporting employees across North America while collaborating with global technology teams on strategic initiative The Role
Deliver hands-on technical support for laptops, desktops, mobile devices, peripherals and office technology
Support collaboration tools, video conferencing platforms and AV equipment
Manage onboarding and offboarding processes, including device provisioning, account setup and access management
Provide remote support to users across multiple regions and business units
Support Microsoft 365 environments, including Teams and SharePoint
Assist with infrastructure upgrades, security initiatives and technology rollouts
Manage incidents and service requests through an ITSM platform while meeting service level targets
Contribute to process improvements, documentation and knowledge-sharing initiatives
Act as a trusted technology partner for both technical and non-technical stakeholders
What We're Looking For
4+ years' experience in a hands-on IT Support, Desktop Support or End User Computing role
Strong experience supporting Windows 10/11 and macOS environments
Microsoft 365 administration experience
Experience with Azure AD / Microsoft Entra, including user management, permissions and MFA
Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and Wi-Fi troubleshooting
Experience supporting laptops, desktops, mobile devices, printers and AV equipment
Strong communication skills and a customer-focused approach
Desirable Experience
CompTIA A+
ITIL Foundation certification
ServiceNow administration experience
Jira administration experience
What's On Offer
Fully remote position aligned to the East Coast time zone with ad-hoc support for Pacific Coast
Competitive salary package
Annual bonus
401(k) matching
Comprehensive healthcare benefits
25 days PTO
Exposure to global technology projects
Clear opportunities for professional growth and development
Quarterly travel to New York (fully expensed)
If you're an experienced IT Support Engineer looking to join a collaborative global organisation where you'll have the opportunity to influence technology operations and work on meaningful projects, we'd love to hear from you.