Preferred Qualifications
• 1-3 years of experience in IT operations, technical support, help desk, network operations center (NOC), production support, or related technical environments.
• Bachelor’s degree in information technology, Computer Science, Engineering, or related discipline.
• Experience supporting enterprise applications or production environments.
• Experience with batch processing, job scheduling, processing dependencies, and validation of job outcomes
• Core competencies with Linux environments and command line troubleshooting
• Experience executing approved automation, scripts or deployment/recovery jobs through controlled tooling such as Azure DevOps, Harness, Ansible or equivalent platforms
• Basic knowledge and/or limited experience with cloud platforms such as AWS or Microsoft Azure.
• Prior experience using enterprise observability tooling such as Dynatrace and Splunk.
• Experience working with IT Service Management (ITSM) platforms such as ServiceNow and understanding ITSM processes.
Shift Details:
• Days of operations: Rotating 10–12-hour shifts supporting evening and overnight operations, including weekends and holidays.