Full-time Help Desk Technician
About Us
At James White Enterprises LLC, we are dedicated to providing top-notch IT support and services to our clients. We are currently seeking a skilled and professional Full-time Help Desk Technician to join our dynamic team. If you have a passion for technology and enjoy helping others, this could be the perfect opportunity for you!
Job Overview
As a Help Desk Technician, you will be the first point of contact for our clients' IT-related issues and inquiries. Your primary responsibility will be to provide exceptional technical support, troubleshoot problems, and ensure that our clients' IT systems are running smoothly. This role requires a combination of technical expertise, excellent communication skills, and a strong commitment to customer service.
Key Responsibilities
• Respond to and resolve IT support tickets in a timely and professional manner
• Provide technical assistance to end-users via phone, email, and remote desktop support
• Troubleshoot hardware, software, and network issues
• Install, configure, and maintain computer systems, software, and peripherals
• Document all support interactions and solutions in the ticketing system
• Escalate complex issues to appropriate IT teams when necessary
• Maintain and update knowledge base articles and support documentation
• Assist with user account management and access control
• Perform basic network troubleshooting and maintenance tasks
• Conduct regular system updates and patches
• Provide training and guidance to end-users on IT systems and best practices
• Participate in IT projects and initiatives as needed
• Stay up-to-date with the latest technology trends and IT support techniques
Qualifications
• 1-4 years of work experience in a help desk or IT support role
• Strong professionalism and excellent customer service skills
• Associate's degree in Computer Science, Information Technology, or related field (Bachelor's degree preferred)
• Solid understanding of computer hardware, software, and networking concepts
• Proficiency in Windows operating systems (Windows 10, Windows Server)
• Familiarity with Mac OS and mobile devices (iOS, Android)
• Experience with remote desktop support tools (e.g., TeamViewer, LogMeIn)
• Knowledge of IT security best practices and data protection regulations
• Excellent problem-solving and analytical skills
• Strong verbal and written communication abilities
• Ability to explain technical concepts to non-technical users
• Excellent time management and prioritization skills
• Ability to work independently and as part of a team
Employment Type: FULL_TIME