Company: Torrent
Description: We are seeking a talented individual to join our IT team at Torrent. This role will be based in Kalispell, MT or can be performed Remotely Nationwide . This position is for an entry-level professional individual contributor in Information Technology, working under close supervision. The role will be responsible for the planning, development and implementation of technology- and process-based solutions This role will also provide technical support to internal and external end user clients of technology solutions.
We will count on you to:
- Investigate, triage, diagnose, and help resolve system issues for internal and external clients, working with IT teams and suppliers as needed.
- Provide ongoing support until tickets are fully resolved.
- Analyze reported system issues to determine validity, severity, and how to reproduce them.
- Assist Senior Analysts with business requirements, functional specifications, and system enhancement documentation.
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