Description:
Summary: The primary purpose of this position is to complete life insurance medical and financial interviews via telephone outbound calls for multiple client companies.
Duties and responsibilities:
- Place outbound calls to contact life insurance applicants.
- Complete interview with applicant or leave a message for a return call.
- Gather medical, financial, occupational, and avocation histories during interview.
- Review and edit information collection during the interview for quality assurance purposes.
- Use the C4 call management system, Dialer, and Avaya Phone System to make telephone calls.
- Log call attempts, document information with orders as necessary and record call results.
- Learn the specific requirements stipulated by each client company.
- Respond to the needs and request of clients, staff and management in a professional and expedited manner.
- Observe all compliance policies and safety policies and procedures as outlines in the Safety Manual or safety matters included in other special trainings.
- Perform other duties as assigned to meet the business needs or customer requirements.
- This is not an exhaustive list of all of the duties and responsibilities, but rather a general description of work performed by the position.
Education:
- HS diploma or equivalent
Custom Fields:
- Name: Is Position Eligible for Remote Work? Value: Yes
- Name: Time Zone Value: 9 am - 6 pm central time, Saturday hours are 8 am - 4:30 pm central time
- Training will be on a 10 - 7 schedule rotating Saturday schedule with 1 Saturday every 4 weeks beginning approximately 30 days after completion of training
- Name: GLBU-SiteCode Value: 00100-IFO:QUEST-800 Nw Chipman Rd
- Name: Federal Contract Work in Lab Value: No
- Name: Line of Business (LOB) Value: 200:Diagnostics Solutions
- Name: Justification for Temp Value: temp to hire
- Name: GL Account Value: 551100|Temp Labor: Agency Non-Taxa (Contingent, All but PA and CT Locations)
- Name: Is Covid Vaccination Required? Value: No
- Name: State of Credentials/Licenses Required Value: n/a
- Name: Reporting Business Unit (RBU) Value: 69008:RA Teleunderwriting
- Name: CapEX Value: None
- Name: Is this a hospital site that requires additional credentialing? Value: No