We are seeking a full-time Listing Concierge Coordinator to support the sales
offices, and the position is responsible for accurate and timely processing of
listing packages. Position requires the individual to act as a liaison between
the sales associate and various vendor partners. The Listing Concierge
Coordinator is responsible for ensuring timely and accurate processing of orders
with a primary focus on exceptional customer service.
Essential Duties & Responsibilities include, but are not limited to the
following. Other duties may be assigned.
Answer agent questions about the program and ordering process, etc.
Provide assistance to sales associates to complete online order process for
the Listing Concierge program. This would be through an ‘online chat” program
or phone.
Review listing concierge orders and confirm the orders are completed
correctly.
Request listing copy from agents after order has been placed.
Provide assistance to those sales associates who need to upload photos
(estimated at 20% of orders)
Review proofs of all print items (flyers, brochures, just listed/sold and
trifolds) and provide to agent for final approval.
Once print proofs are approved by agent, order the print items. Schedule sold
into the future for “storage” until sold. Then order.
Upload unbranded virtual tour to MLS.
Make changes to print materials above based on requests from agents.
Follow up with sales associate to ensure e-blast has been proofed and sent
when the listing is ready to go on the market.
Provide assistance to sales associate for mobile flyers through dot signal.
Create and complete Facebook demographically targeted boost for sales
associates.
Create marketing overview for seller (with all links) and send to agent
Order previously proofed Just Sold cards when the listing has sold.
Send out satisfaction survey rating the program and assistance at the
completion of each order (but before the sold card goes out).
Assist with scheduling studio production time
Qualifications:
To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements below are representative of the
knowledge, skill and/or ability required. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.
Recent experience in processing Listing Concierge transactions
2-3 years or more of customer service and administrative experience
Prior real estate experience preferred
Excellent communication and interpersonal skills, ability to build strong
professional relationships
Capable of working with a diverse group of individuals and personalities
Accuracy and a strong attention to detail
Demonstrated ability to work collaboratively
Ability to follow direction and utilize critical thinking and problem solving
skills
Strong ability to multitask and effectively perform in a fast paced
environment
Proficient in managing problems involving several variables
Ability to work under pressure within deadlines
Skilled in managing and prioritizing shifting responsibilities
Coldwell Banker® [https://www.coldwellbanker.com/] is one of the world’s leading
brands for the sale of million-dollar-plus homes and one of the largest
residential real estate brokerage franchisors, with approximately 2,800
franchise and company owned offices and over 99,000 independent sales associates
in the United States, Canada and 40 other countries. Coldwell Banker is a
subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. [http://www.anywhere.re/] (NYSE: HOUS) is moving real
estate to what's next. Home to some of the most recognized brands in real
estate Better Homes and Gardens® Real Estate [https://www.bhgre.com/], Century
21® [https://www.century21.com/], Coldwell Banker®
[https://www.coldwellbanker.com/], Coldwell Banker Commercial®
[https://www.cbcworldwide.com/], Corcoran® [https://www.corcoran.com/], ERA®
[https://www.era.com/], and Sotheby's International Realty®
[https://www.sothebysrealty.com/eng], we fulfill our purpose to
empower everyone's next move through our leading integrated services, which
include franchise, brokerage, relocation, and title and settlement businesses,
as well as mortgage and title insurance underwriter minority owned joint
ventures. Anywhere supports nearly 1 million home sale transactions annually
and our portfolio of industry-leading brands turns houses into homes in more
than 118 countries and territories across the world.
At Anywhere, we are empowering everyone’s next move – your career included. What
differentiates us is our scale, expertise, network, and unique business model
that positions us as a trusted advisor throughout every stage of the real estate
transaction. We pursue talent – strategic thinkers who are eager to always find
a better way, relentlessly focus on talent, obsess about growth, and achieve
exceptional results. We value our people-first culture, which thrives on
empowerment, innovation, and cross-company collaboration as we keep moving the
world forward, together. Read more about our company culture and values in our
annual Impact Report
[https://anywhere.re/wp-content/uploads/2025/03/2024-Impact-Report.pdf].
We are proud of our award-winning culture and are consistently recognized as an
employer of choice by various organizations including:
Great Place to Work
Forbes World's Best Employers
Newsweek World's Most Trustworthy Companies
Ethisphere World's Most Ethical Companies