This is a Fully Remote Job
1. About Our Client:
The organization operates in the laboratory services industry, focusing on building, operating, optimizing, and growing high-performing laboratories. It addresses challenges related to laboratory instrumentation and equipment management by providing technical and service support to clients. The program emphasizes collaboration, quality, and innovation to deliver effective laboratory solutions that ultimately impact patient outcomes.
2. About the Opportunity:
The
Instrument Support Specialist
role is responsible for providing technical and service support to clients using laboratory instruments. This position serves as the first point of contact for instrument-related issues, troubleshooting problems remotely and coordinating onsite support when necessary. The role ensures timely communication with clients and maintains accurate records to support effective service delivery and regulatory compliance.
3. Responsibilities:
Respond to client calls and service cases involving instrument malfunctions and performance issues
Create, update, and manage service tickets in NetSuite
Coordinate escalation and scheduling with Field Service Engineers
Maintain client, equipment, contract, and service records
Support CMMS workflows and preventive maintenance tracking
Communicate proactively with clients regarding service status and next steps
Collaborate with internal teams to ensure service quality and support ISO certification and audits
4. Requirements:
Associate’s degree in Chemistry, Biology, Medical Laboratory Sciences, or related field; Bachelor’s preferred
2+ years of laboratory experience with clinical instrumentation preferred
Experience with LC-MS, chemistry analyzers, or similar instruments preferred
Strong customer service, communication, and problem-solving skills
Ability to manage multiple priorities independently with attention to detail
Experience with NetSuite, CRM, ERP, CMMS, or similar systems preferred
Familiarity with CLIA, COLA, ISO, or other laboratory accreditation standards preferred
Laboratory credentials such as ASCP or NRCC-TC preferred
5. Pay Range and Compensation Package:
$28 to $30 per hour
Full-time position with benefits
6. Benefits & Perks:
Medical, dental, and vision coverage starting day one
15 days of paid time off (vacation and sick days) to start
10 paid holidays
401(k) retirement plan with up to 4% company match
Company-paid life and AD&D insurance
Short- and long-term disability insurance
Paid volunteer time off
Partially paid medical leave and paid parental leave
Equal Opportunity Statement:
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.