This is a Fully Remote Job
1. About Our Client:
The organization operates in the software and AI supply chain security sector, addressing challenges in discovering and analyzing risks in both internally developed and third-party software and AI systems. It provides a platform that offers security, product, and engineering teams comprehensive visibility into their technology stacks, covering product security, AI risk, supplier risk, and compliance. The organization collaborates with major entities including the US Air Force, Department of Homeland Security, Global 2000 companies, and critical infrastructure sectors such as defense, automotive, and financial services to improve transparency and resilience in digital systems.
2. About the Opportunity:
The
Customer Success Engineer
is responsible for managing post-sale relationships with a portfolio of large enterprise and government customers. The role ensures customers achieve measurable value from the platform through onboarding to renewal and expansion. The position serves as a trusted advisor on software supply chain security and AI risk, engaging with multiple stakeholders in highly regulated environments, and translating customer needs into product and account strategies.
3. Responsibilities:
Manage onboarding, adoption, and renewals for enterprise and government accounts as the primary post-sale contact.
Build strong relationships with stakeholders in security, engineering, compliance, and procurement, aligning their goals with platform capabilities.
Support product adoption by assisting in configuration of scanning tools within CI/CD pipelines and related workflows.
Monitor account health, identify risks of churn or underutilization, and develop mitigation plans.
Collaborate with Sales on account expansion and contribute to account strategy.
Communicate customer feedback to Product and Engineering teams to influence development.
Maintain customer-facing materials such as onboarding plans, business reviews, and success plans.
Independently troubleshoot technical questions involving databases, APIs, and JSON data formats; engage Engineering or Support when needed.
Utilize scripting skills to address data issues, validate integrations, and create customer reports.
Employ advanced AI tools to enhance efficiency in communication, data analysis, and research.
Travel occasionally to meet customers onsite, particularly in the Washington, D.C. area.
4. Requirements:
Minimum 5 years in customer success, account management, or similar roles supporting complex enterprise customers.
Experience with U.S. government customers, especially federal civilian agencies.
Proven success in cybersecurity or SaaS customer success, including adoption, renewals, and churn reduction.
Technical proficiency with relational databases, REST APIs, JSON schemas, and scripting languages such as Python or shell.
Knowledge of software supply chain security concepts and standards like SBOM, AIBOM, SPDX, and CycloneDX.
Experience using AI models (e.g., Claude, ChatGPT) to support workflows.
Strong communication skills to convey technical information to varied audiences.
Excellent organizational skills and ability to manage multiple priorities.
Willingness to travel periodically, mainly to the Washington, D.C. area.
U.S. Citizenship required.
5. Pay Range and Compensation Package:
$158,200 – $169,500 OTE (base salary plus performance bonus).
6. Benefits & Perks:
Fully remote work option with potential hybrid arrangements.
Unlimited paid time off.
100% coverage of medical, dental, and vision insurance for employees and dependents.
401(k) and retirement plan options.
Equal Opportunity Statement:
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.