OUR CORE VALUES
Our core values define who we are as an organization and serve as the foundation
of our code of ethics. Arbor Research expects all employees to embody and
demonstrate in our day-to-day work.
Collaborative Spirit: We expect each staff member to learn from and teach one
another and ask each to exhibit curiosity and respect for the contributions
of others.
Creativity: We strive to cultivate a challenging, stimulating, and supportive
environment where our employees are expected to be inquisitive, take the
initiative, and demonstrate ingenuity.
Credibility: Our employees are smart, thoughtful, and objective in their
work. We expect them to be technically solid in their area of expertise and
for those researching to demonstrate scientific rigor.
Dedication: Our team achieves success because of our dedication to carrying
out high-quality work and delivering trusted results.
POSITION SUMMARY
The Information Services Analyst position encompasses a combination of duties
and responsibilities from the two areas below, depending on the specific needs
of the project(s) in which the employee is assigned.
The ideal candidate combines business analysis skills (requirements elicitation,
workflow modeling and documentation) with quality assurance expertise in manual,
automated and accessibility testing within an Agile development process.
ESSENTIAL DUTIES AND RESPONSIBILITIES
BUSINESS ANALYSIS
Analyze business issues, define requirements, application design, and
recommend automated systems and protocols to solve organizational information
issues.
Determine operational objectives, gather information, and evaluate output
requirements and formats.
Work closely with end users to analyze, define, model, and document systems
requirements.
Construct workflow charts and diagrams, study system capabilities, and write
specifications.
Create swim-lane workflow diagrams and validate developers' wireframes
against documented workflows and requirements.
Develop organizational change management framework and conduct user
acceptance testing.
Create end-user documentation (e.g., user guides, process flow charts,
training materials) and deliver training.
Review data collection instruments for adherence to accepted standards,
consistency across studies, and best practices using ArborLinkCore
functionality.
Work with data analysts and users to improve data collection and user
experience during a study.
Define metrics and requirements for dashboards and reporting tools.
Leverage AI (e.g. Claude) as both a tool to aid business development and a
component for solutions, following organizational guidance and controls.
QUALITY ASSURANCE ANALYSIS
Design and develop manual and automated tests for new software development
and enhancements.
Participate in developing, modifying, and validating test plans and cases on
the various software components of each product.
Create test plans and test cases for automated validation (system meets
business rules and requirements) and verification (system works without
defects), covering workflow variations and edge cases.
Perform functional, application, regression, and performance tests to ensure
that developed products meet design specifications and total quality
management limits and standards.
Test releases delivered through continuous integration/continuous delivery
(CI/CD) pipelines on an Agile release cadence.
Perform Section 508 accessibility testing of websites and documents using
tools such as ANDI, WAVE, Google Lighthouse, Microsoft Office Accessibility
Checker, and Adobe Acrobat accessibility tools, with manual screen-reader
verification against WCAG 2.0 Level AA (and WCAG 2.2 Level AA where
practicable).
Identify weaknesses in coding and pass along feedback to programmers and
developers to correct. Keep detailed logs of tests and results.
Work with leadership to improve quality assurance processes for efficiency
and consistency across teams and projects.
Work with project team (study implementation team, business analysts,
developers, and project managers) to triage, prioritize, reproduce, and track
issues to resolution, including identification of critical errors, defects,
scope changes and enhancements.
Effectively communicate quality assurance testing status and deliverables
across the project development life cycle.
TOOLS AND TECHNOLOGIES
Candidates are expected to be strong in several of these areas, not all of them.
Area
Tools
Requirements and issue tracking
Jira or comparable issue tracking systems
Workflow diagramming and wireframing
Visio, Lucidchart, Figma
Testing
Manual and automated testing tools and frameworks; test plan and test case
management
Accessibility testing
ANDI, WAVE, Google Lighthouse, Microsoft Office Accessibility Checker, Adobe
Acrobat accessibility tools, screen readers
Data and databases
SQL queries joining multiple tables and views; relational database concepts
Development process
Agile, CI/CD
Productivity
Microsoft Office (Excel, Word, PowerPoint)
QUALIFICATIONS
REQUIRED
Bachelor's degree with at least two (2) years of progressive experience with
requirements specification and quality assurance for software development
projects
Knowledge of Agile software development process and ability to participate
actively in meetings and ticket reviews
Experience using issue tracking systems (e.g., JIRA) for prioritization and
resolution of issues
Ability to elicit complex requirements from customers (e.g., study scientists
and clinical monitors)
Ability to effectively prioritize, quickly determine critical elements from
trivial, and eliminate roadblocks
Demonstrated experience documenting results of systematic, structured tests
and processes
Exemplary customer service, with adaptation to audience-appropriate verbal
and written communication approaches
Strong organizational, analytical, and problem-solving skills; attention to
detail
Insert minimum experience requirements
Insert any required licenses or certifications
Insert any technical skills requirements
Insert any industry or specialized experience, etc.
PREFERRED QUALIFICATIONS:
Health research and/or healthcare industry background
Understanding of application object models and relational database concepts
for communicating requirements to technical staff
Ability to write and troubleshoot straightforward SQL queries joining
multiple tables and views
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Experience with automated testing tools and frameworks
Experience with Section 508 accessibility testing tools and WCAG success
criteria
Experience with workflow diagramming and wireframing tools (e.g., Visio,
Lucidchart, Figma)
ENTITY:
Arbor Research LLC.
WORK ARRANGEMENT:
Remote
LOCATION:
Must be physically located in one of the following states:
Colorado, Washington D.C., Georgia, Maryland, Michigan, Minnesota, North
Carolina, or Virginia
FAIR LABOR STANDARDS ACT STATUS:
Exempt
REPORTS TO:
Program Director
HOURS PER WEEK:
40
SUPERVISES OTHERS:
No
OVERNIGHT TRAVEL:
Minimal, no more than 5%
SALARY RANGE:
$69,300 to 110,300
Base Compensation is determined by market range and geographic location pay
zones. Base Compensation also includes various individual factors unique to each
candidate such as job level, prior experience, skill set, certifications, and
education, which may impact the compensation structure.