THIS IS A REMOTE ROLE SUPPORTING SUPPORTING OR CHICAGO TEAM, AND IT WILL FOLLOW
A MONDAY THROUGH FRIDAY, 8:00AM TO 5:00PM CENTRAL STANDARD TIME SCHEDULE.
THIS POSITION IS PRIMARILY RESPONSIBLE FOR PROCESSING AND ASSIMILATING CUSTOMER
DATA TO SUPPORT THE MOVEMENT OF GOODS BETWEEN INTERNATIONAL BORDERS.
JOB RESPONSIBILITIES:
Serves as the customer service liaison between the company and the
customer(s)
Resolves problems (i.e. billing, tracking shipments) and handles customer
concerns. Builds relationships with customers
Processes Customs and PGA (Participating Government Agency) entries for
clearance of goods into the United States
Has experience specific to client submission requirements and clearance of
specific commodities
Opens files, enters notes, information and document requests in corporate
systems
Reviews commercial invoice for proper information
Reviews documentation or issues documents to meet government regulations and
carrier regulations
Convert and verify shipment weight, volume and foreign currency
Sends information/document requests to company's employees, suppliers,
service providers and/or U.S. government agencies as needed
Communicates with specific offices, departments, and teams on all issues
affecting customs brokerage
Ensures compliance with regards to U.S. Government regulatory agencies such
as FDA, EPA, USFWS, etc.
Coordinates shipping details with U.S. forwarders, steamship lines, airlines,
agents, etc.
Maintains communication with customers, carriers and vendors
Coordinates shipments from airline, ocean piers and CFS (container freight
station) to customer/consignee destination
Coordinates pick-ups and invoices files
Stays up-to-date on regulations, laws, guidelines and Deringer requirements.
Acts as a resource to internal and external clients.
Handles accounting processes accurately and in a timely manner
Ensures email and telephone calls are promptly and professionally answered
Handles confidential information. May give instruction to colleagues and is
expected to make recommendations to improve processes and the functioning of
the department and/or company
Other duties as required and assigned
May be required to successfully complete the following courses within twelve
months:
IATA Dangerous Goods, IATA Basic Export, CFR49 Dangerous Goods, CFR 15 Export
Regulation, and IMDG Dangerous Goods.
REQUIRED QUALIFICATION:
HIGH SCHOOL DIPLOMA/GED
PREVIOUS EXPERIENCE IN CUSTOMS AND/OR LOGISTICS
THE HOURLY RANGE OF COMPENSATION FOR THIS POSITION IS $19.00-$24.00, DEPENDING
ON EXPERIENCE AND EDUCATION.
TO ENSURE COMPETITIVE AND EQUITABLE COMPENSATION, PAY MAY VARY BASED ON THE
CANDIDATE’S REGIONAL MARKET COMPENSATION RATES.
COMPETENCIES:
All Deringer employees should be fully committed to the Core Values:
Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships,
Support, Determination, Value and a High Level of Accountability
In addition, the following competencies are specific to this position:
Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve
performance; monitors own work to ensure quality; gathers and analyzes
information skillfully; demonstrates ability to multi-task and establish
priorities.
Customer Oriented – Manages difficult or emotional customer situations; responds
promptly to customer needs; solicits customer feedback to improve
service; demonstrates ability to speak clearly and persuasively in positive and
negative situations; listens and gets clarification; responds well to questions.
Interpersonal Skills – Focuses on solving conflict, not blaming; maintains
confidentiality; listens to others without interrupting; keeps emotions under
control; remains open to others’ ideas and tries new things; takes
responsibility for own actions; contributes to building a positive team spirit;
supports everyone’s efforts to succeed.
Motivation – Sets and achieves challenging goals; demonstrates persistence and
overcomes obstacles; measures self against standard of excellence; takes
calculated risks to accomplish goals.
Problem Solving – Identifies and resolves problems in a timely manner; develops
alternative solutions; works well in group problem solving situations; uses
reason even when dealing with emotional topics.
Work Standards – Sets high standards and well-defined realistic goals for one’s
self; displays a high level of effort and commitment towards completing tasks in
a timely manner; demonstrates ability to work independently; meets deadlines and
handles large volumes of work.
READY TO JOIN OUR TEAM?
A.N. DERINGER OFFERS COMPREHENSIVE HEALTH, DENTAL, AND VISION PLANS IN ADDITION
TO MANY EXCELLENT VOLUNTARY HEALTH AND WELLNESS BENEFITS. WE OFFER GENEROUS PAID
TIME OFF, INCLUDING PAID HOLIDAYS AND PROMOTE FLEXIBILITY IN YOUR WORK
ENVIRONMENT TO ASSURE A POSITIVE INTEGRATION OF WORK AND LIFE.
DISCLAIMER:
THE ABOVE JOB DESCRIPTION IS INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL
OF THE WORK BEING PERFORMED BY PEOPLE ASSIGNED TO THIS ROLE AND IS NOT AN
EXHAUSTIVE LIST OF ALL DUTIES AND RESPONSIBILITIES. DERINGER RESERVES THE RIGHT
TO AMEND AND CHANGE RESPONSIBILITIES TO MEET BUSINESS AND ORGANIZATIONAL NEEDS
AS NECESSARY.