About Distill
Distill gives every founder and executive a "mini-me" that does outreach for them. Customers would rather hear from founders than salespeople, but founders don't have the time. Distill does it for them: deep research on each person, tight and human messages that get industry-leading response rates, turning cold outreach into real conversations.
Distill is backed by top tier VCs (funding has yet to be announced) and was founded in 2024 by Russ Heddleston and Tim Su. Both are multi-time founders with exits under their belts who love building usable, delightful B2B software that targets the end user. Tim previously started and sold a todo app called Astrid to Yahoo! and then went on to start Tandem, a remote work communication tool backed by a16z. Russ previously started and sold Pursuit.com to Meta and then started and sold DocSend to Dropbox.
Distill is a remote-first team as Tim is happily settled in Mountain View and Russ is up in Whistler. Come join as we make use of LLMs to create delightful B2B software that end users love!
The Opportunity
We're looking for our first Implementation Specialist to own the customer onboarding experience from kickoff through launch.
You'll work directly with customers to understand their business, configure Distill to fit their workflows, build their first projects, and ensure they see value quickly. Along the way, you'll partner closely with our founders, Product, and Engineering to improve both our onboarding experience and the product itself.
As one of the first hires in this function, you'll help define how customer implementations are done as we scale.
What You'll Do
Own customer implementations from kickoff to successful launch
Learn each customer's business and configure Distill around their goals
Build customer workflows, target audiences, and search configurations
Guide customers through onboarding, training, and adoption
Identify blockers and proactively drive implementations forward
Create playbooks, templates, and best practices that improve every future implementation
Partner closely with Product and Engineering to turn customer feedback into product improvements
Help transform manual implementation work into scalable product capabilities
What We're Looking For
3+ years in Implementation, Solutions Consulting, Customer Success, Technical Account Management, or a similar customer-facing role
Experience onboarding SaaS customers from kickoff through go-live
Strong project management and organizational skills
Comfortable working directly with customers and cross-functional teams
Curious, analytical, and excited to solve ambiguous problems
Comfortable learning AI products and adopting new technologies quickly
Excellent written and verbal communication skills
Thrives in early-stage startup environments where you'll build processes—not just follow them
Why Join Distill?
Work directly with experienced founders who have built and exited multiple successful startups
Help shape both the customer experience and the product from the ground up
Join at an early stage with significant ownership and influence
Build with cutting-edge AI technology that's solving real customer problems
Remote-first culture with a high degree of autonomy and trust
Competitive salary and equity,
3+ years in implementation, solutions consulting, customer success, or technical account management; experience onboarding SaaS customers; strong project management; excellent communication; comfortable with AI products and early-stage startup environments.
Key Responsibilities
- managing customer implementations
- configuring product workflows
- guiding customer onboarding
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States or Canada
- Salary: USD 100,000 – 130,000 / year
- Languages: English
About Distill
A remote-first startup building AI-powered outreach software for founders and executives. — Industry: Information Technology