Aeroflow Health – Hybrid Billing Representative – Sleep – Fully Remote
Opportunity
Aeroflow Health is made up of creative and talented associates who are
transforming the home medical equipment industry. Our patient-centric business
model is founded on innovation through technology and cutting-edge delivery
platforms. We have grown to be a leader in the home medical equipment segment of
the healthcare industry, are among the fastest-growing healthcare companies in
the country and recognized on Inc. 5000’s list of fastest-growing companies in
the U.S.
As Aeroflow has grown, our needs to curate an amazing employee environment and
experience have grown as well. We’re working hard to ensure that Aeroflow
remains a premier employer in Western North Carolina by making constant
improvements to our office spaces, thus better the everyday lives of the
employees that work so hard to service our patients.
The Opportunity
At Aeroflow Health, the Sleep Billing Team plays a critical role in ensuring the
financial sustainability of our operations. Currently composed of 20 dedicated
team members, the department focuses primarily on the collection of outstanding
balances from health insurance providers and patients.
We serve individuals who receive continuous positive airway pressure (CPAP),
non-invasive ventilation (ASV) equipment, and related supplies through Aeroflow
Sleep. Due to the specialized nature of this service line, the Sleep Billing
Team is uniquely structured into three collaborative sub-teams
Customer Service Representatives – Frontline support for patient
communication
Insurance Specialists – Claim submission, tracking, and reimbursement
management
Prior Authorization Team – Securing approvals to ensure access to necessary
equipment
This team structure allows for a seamless and patient-focused billing experience
while maintaining operational efficiency and compliance.
Your Primary Responsibilities
We are currently seeking a Hybrid Billing Representative. A Hybrid Billing
Representative is typically responsible for:
Analyzes denied insurance claims by identifying root causes & implementing
resolution strategies
Respond to patient billing inquiries with professionalism via phone and email
Respond to internal billing inquiries with professionalism via phone and
email
Clearly explain explanation of benefits (EOBs) and coverage details to
patients
Utilize multiple systems to manage tasks and enhance workflow efficiency
Collaborates with internal team members as well as external
Maintain strict patient confidentiality in compliance with HIPAA regulations
Employee has an individual responsibility for knowledge of and compliance
with laws, regulations, and policies
Compliance is a condition of employment and is considered an element of job
performance
Perform other related duties as assigned
Skills for Success
Relentless Curiosity: Proactively seeks out opportunities for process
improvements.
Entrepreneurial: Identifies and acts on new opportunities with a willingness
to take calculated risks.
Obsession to Learn: Actively seeks out opportunities to learn and grow and
identifies areas for self-improvement.
Confidentially Humble: Freely admits knowledge gaps and seeks help from team
members, and regularly solicits feedback.
Strategic: Makes decisions and takes actions with a broader organizational
impact.
Transformative: Constantly seeks ways to improve and actively pursues growth
opportunities.
Tech-Savvy: Keeps up to date with modern technology and regularly develops
and refines processes within the team.
Commitment to People Development: Shows passion for developing talent through
regular training and mentoring.
Relationship Focused: Proactively builds relationships across the
organization.
Required Qualifications
General understanding of health insurance models and guidelines
Proficiency with Microsoft Office Suite, Google Workspace, and medical
billing systems
Strong written and verbal communication skills
Ability to multitask, prioritize, and adapt in a dynamic environment
Analytical thinking and problem-solving mindset
Self-motivated with a positive attitude and willingness to learn
High level of professionalism and discretion
Preferred Qualifications
1–2 years of experience in medical billing, insurance claims, or revenue
cycle management
1-2 years of Customer Service Experience, which may be combined with the
above
Prior exposure to Medicare, Medicaid, or commercial payer guidelines
You might also have
Experience with CPAP billing, DME billing, or sleep therapy
Starting Pay: $20 an hour
What Aeroflow Offers
Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision
Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of
parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s),
Additional Parental benefits to include fertility stipends, free diapers, breast
pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and
SO MUCH MORE!!
Here at Aeroflow, we are proud of our commitment to all of our employees.
Aeroflow Health has been recognized both locally and nationally for the
following achievements:
Family Forward Certified
Great Place to Work Certified
Inc. 5000 Best Place to Work award winner
HME Excellence Award
Sky High Growth Award
If you’ve been looking for an opportunity that will allow you to make an impact,
and an organization with unlimited growth potential, we want to hear from you!
Aeroflow Health is an equal opportunity employer that is committed to diversity
and inclusion in the workplace. We prohibit discrimination and harassment of any
kind based on race, color, sex, religion, sexual orientation, national origin,
disability, genetic information, pregnancy, or any other protected
characteristic as outlined by federal, state, or local laws.
We value transparency and candidate safety throughout the hiring process.
Aeroflow recruiters may reach out through platforms such as LinkedIn or Indeed;
however, all interviews and/or offer coordination and sensitive information
requests will occur only through our official communication channels. You will
never be asked to provide personal data outside our secure application portal,
and all interview or offer details will come from an @aeroflowinc.com
[http://aeroflowinc.com/] email address. We do not conduct interviews via text
message or instant-messaging apps. If you have concerns, please contact our
Talent Acquisition team for verification