About Us
We are a leading provider of wellness and aesthetic services, dedicated to enhancing the well-being and beauty of our clients. Our team of professionals offers a wide range of treatments and services, from skincare and anti-aging therapies to holistic wellness programs. We are committed to providing exceptional care and personalized experiences.
Position Summary
We are seeking a highly organized and proactive Virtual Front Desk. The ideal candidate will be a detail-oriented, efficient, and resourceful professional capable of handling a wide range of administrative and executive support tasks. This position requires a high level of professionalism, confidentiality, and the ability to anticipate the best solutions when needed.
You will essentially be the virtual face and voice of the business — answering calls, responding to enquiries, taking messages, assisting clients, and ensuring that nothing gets missed.
Key Responsibilities:
• Monitor and prioritize incoming or past communications, including emails, messaging, phone calls and socials.
• Ascertain the reason for the call and assist as needed, maintaining professional communication with clients from initial enquiry through to resolution.
• Prepare and edit correspondence, communications, presentations, and other documents.
• Handle confidential information with discretion and professionalism.
• Assist with special projects and other duties as assigned.
• Provide a friendly, professional image of the company at all times.
• Follow up on leads, enquiries, and any action notes.
• Keep coordinating information between clients and internal staff.
• Assist in the preparation of reports, proposals, and presentations.
Qualifications
• Proven experience as a front desk agent or in a similar role.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• High degree of professionalism and confidentiality.
• Ability to work independently and as part of a team.
• Bachelor's degree or equivalent experience is preferred.
Highly Preferred Skills and Expertise
• Transcriptions
• Email Marketing
• Social Media Management
• Team Operational Support
• Data & Financial Reporting
• Calendar & File Management
• Customer Service & Appointment Setting
• Data Entry
• In-Depth Research & Prospecting
• CRM Management | GoHighLevel
We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.