SUMMARY:
We are currently seeking a Hospital Operator to join our team. This 0.50 (40 hours per pay period) role will primarily work remotely (SHIFT: 6:00 PM - 9:30 PM Tuesday and Friday AND 7:00 AM - 2:00 PM Every Other Weekend).
Purpose of this position: Facilitates the flow of internal and external medical center communications for organization. Performs the duties necessary to accommodate a Medical Answering Service and Patient Information.
Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, fire extinguisher, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within a 100-mile radius of our downtown campus
RESPONSIBILITIES:
Routes internal and external calls to the appropriate department, physician, or staff member
Responds to medical emergencies by notifying the appropriate team/responder according to established emergency procedures. (i.e. Hennepin Assault Response Team(HART) and Cardiac Catheterization Lab.)
Performs services required as an HCMC switchboard operator and medical answering service
Records and relays messages according to current process/procedural standards
Manages communication workflows 24/7 for incoming requests to Hennepin Connect for consult or transfer/referral of patients to HCMC
Performs duties as Patient Information 24/7
Provides phone coverage/answering service for internal departments according to the current established process. (i.e. Interpreter Services, Environmental Services, Health Information Management, Telehealth, etc.)
Prepares daily provider “On Call” schedule. (Night shift)
Processes schedule changes upon request and relays updated information to the team. (All shifts)
After business hours, process emergent edits to AMION on-call schedules for staff upon request
Processes EVENT reports according to current practice. (Night shift)
Performs related duties as requested, but only when trained to do so
QUALIFICATIONS:
Minimum Qualifications:
One year related work experience
-OR-
An approved equivalent combination of education and experience
Preferred Qualifications:
Experience in a multi-line environment
Experience with medical answering service
Knowledge/ Skills/ Abilities:
At least one year PC experience working with Microsoft or similar Windows based software system; must be computer proficient
Ability to verbally communicate information in a professional and efficient manner
Ability to establish and maintain a positive rapport with customers and staff regardless of age, background, race, gender, disability, values, lifestyles, perspectives, or interests
Willingness to be a customer service provider. Ability to listen effectively and respond accordingly
Considerable ability to be tactful and courteous
Ability to perform and coordinate multiple, sometimes repetitive, tasks simultaneously
Computer keyboard experience. Speed and accuracy is essential
Strong communication and interpersonal skills are essential. Ability and desire to work as part of a team
Ability to follow oral and written instructions - basic understanding of medical terminology is helpful