If you are passionate about leading high-performing underwriting teams,
elevating credit quality, and delivering exceptional customer outcomes—then you
have found the right team.
As an Underwriting Supervisor within Home Lending Assumption Group, you will
lead and manage a team of Mortgage Underwriters responsible for analyzing
underwriting files for Capacity, Capital, Character, Collateral, and Condition.
You will oversee daily operations, manage workflow and inventory distribution,
monitor quality outcomes, and ensure compliance with investor guidelines and
regulatory requirements.
This role requires strong leadership skills to drive team performance while
maintaining the highest standards of underwriting excellence and customer
service. You will be accountable for team productivity metrics, quality scores,
and timely resolution of audit findings. Additionally, you will serve as a key
liaison between senior management and the underwriting team, providing strategic
insights and operational updates. You are also responsible for leading a team of
Mortgage Underwriters while ensuring optimal team performance, inventory
management, quality control, and regulatory compliance through effective
oversight and coaching.
Job responsibilities
Lead, coach, and develop a team of Mortgage Underwriters to achieve
individual and team performance goals and conduct regular one-on-one
meetings, performance reviews, and provide ongoing feedback and coaching as
well as monitor individual and team productivity metrics, quality scores, and
customer satisfaction ratings
Identify performance gaps and implement corrective action plans when
necessary
Foster a collaborative team environment that promotes professional growth and
knowledge sharing
Oversee daily inventory distribution and prioritization to ensure timely loan
processing
Monitor aging reports and implement strategies to reduce cycle times and meet
service level agreements
Review and approve underwriting decisions that exceed team member authority
levels and conduct quality reviews of completed loan files to ensure
adherence to investor guidelines and company policies along with monitoring
quality metrics and implement improvement plans to address deficiencies
Lead responses to internal and external audit findings related to
underwriting decisions and coordinate with Risk Management, Compliance, and
Quality Assurance teams on audit-related matters
Develop and implement corrective action plans to address audit findings and
ensure timely completion of audit responses and follow-up requirements
Participate in management meetings and provide operational insights and
recommendations and collaborate with senior leadership on strategic planning
and goal setting
Contribute to process improvement initiatives and policy development
Support training and onboarding of new team members
Required qualifications, capabilities, and skills
Minimum 5 years of mortgage underwriting experience with 2 + years in a
supervisory or team lead capacity
HUD Direct Endorsement (DE) and VA credit certifications
Comprehensive expertise in Conventional, Government, Agency, and Jumbo loan
guidelines
Proven track record of managing team performance and achieving productivity
targets
Strong leadership and people management skills with experience coaching and
developing staff
Excellent analytical and problem-solving abilities for complex underwriting
scenarios
Outstanding written and verbal communication skills for audit responses and
stakeholder communication
Proficiency in mortgage origination systems and reporting tools
Demonstrated ability to manage multiple priorities in a fast-paced
environment
This is a remote; work from home (WFH) position.
Chase is a leading financial services firm, helping nearly half of America’s
households and small businesses achieve their financial goals through a broad
range of financial products. Our mission is to create engaged, lifelong
relationships and put our customers at the heart of everything we do. We also
help small businesses, nonprofits and cities grow, delivering solutions to solve
all their financial needs.
We offer a competitive total rewards package including base salary determined
based on the role, experience, skill set and location. Those in eligible roles
may receive commission-based pay and/or discretionary incentive compensation,
paid in the form of cash and/or forfeitable equity, awarded in recognition of
individual achievements and contributions. We also offer a range of benefits
and programs to meet employee needs, based on eligibility. These benefits
include comprehensive health care coverage, on-site health and wellness centers,
a retirement savings plan, backup childcare, tuition reimbursement, mental
health support, financial coaching and more. Additional details about total
compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring
to our global workforce are directly linked to our success. We are an equal
opportunity employer and place a high value on diversity and inclusion at our
company. We do not discriminate on the basis of any protected attribute,
including race, religion, color, national origin, gender, sexual orientation,
gender identity, gender expression, age, marital or veteran status, pregnancy or
disability, or any other basis protected under applicable law. We also make
reasonable accommodations for applicants’ and employees’ religious practices and
beliefs, as well as mental health or physical disability needs. Visit our FAQs
[https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about
requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a
range of financial services, including personal banking, credit cards,
mortgages, auto financing, investment advice, small business loans and payment
processing. We’re proud to lead the U.S. in credit card sales and deposit growth
and have the most-used digital solutions – all while ranking first in customer
satisfaction.
For many, owning a home is the ultimate dream and we’re here to help customers
make responsible choices throughout the home buying process through our online
tools and advice. Whether purchasing a first home or vacation home, refinancing
an existing loan or tapping into a home equity line of credit, we offer
comprehensive services to help homeowners at every stage of their journey.