Role Description
The Sr. Service Training Manager, Health Systems will architect and lead the national training strategy to drive commercial performance and service excellence within the Health Systems segment.
• Responsible for designing, implementing, and measuring the impact of comprehensive training programs.
• Enhance business acumen, operational knowledge, and client service skills across the enterprise.
• Collaborate with senior commercial and operational leadership.
• Act as a strategic partner to identify critical skill gaps.
• Develop innovative learning solutions that contribute to business objectives, customer retention, and market growth.
This position is remote but will require travel (~50%) to meet with customers, train, and work in the field with Sr. Customer Success Managers. A company car and gas card will be provided.
Qualifications
• Experience in training and development within health systems.
• Strong understanding of commercial performance metrics.
• Proven ability to collaborate with senior leadership.
Requirements
• Ability to travel approximately 50% of the time.
• Strong communication and interpersonal skills.
• Experience in designing and implementing training programs.
Benefits
• Company car and gas card provided.
• Remote work flexibility.
Company Description
Quest Diagnostics honors our service members and encourages veterans to apply.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.