[Hiring] Research Assistant @Care Access

Role Description Central Clinical Services enables decentralized and hybrid clinical trials by providing staff who virtually support patients and sites. The Research Assistant (RA) position delivers a strong customer experience for both sites and patients by providing virtual study support under the delegation of a PI. The RA is accountable for study delivery at the patient level and is expected to support the patient experience, data management, and other study administrative tasks with a quality-first approach. This is an early-to-mid experience position with the expectation that the RA has working knowledge of and experience in the clinical research industry. Candidates will be hired at the RA I or RA II level depending on experience. How You'll Make An Impact • Patient Engagement • Identify, recruit, educate, and pre-screen potential patients for a study. • Analyze, understand, and be knowledgeable of the study protocol and the associated disease(s) to educate patients and their families. • Speak about studies with patients in an understandable manner. • Interpret patient-reported medical history and medication use to determine pre-screening qualification. • Assess if a patient is ready for a screening visit or needs more time to become informed. • Review next required study visits for patients and ensure they are scheduled within protocol window. • Work closely with the Central Study Coordinator to ensure patients are scheduled for all applicable protocol mandated activities. • Proactively contact patients to collect information, remind them of upcoming appointments, and engage in retention activities. • Verify completion of study visits and process patient stipend payments accordingly. • Communicate PI decisions on study eligibility to patients. • Communicate via phone, email, and video conference. • Document all patient interactions appropriately and in accordance with GCP and ALCOA-C. • Help troubleshoot technology issues for patients as they arise. • Systems Maintenance and Data Management • Maintain up-to-date information across multiple study portals. • Review data backlog and prioritize data entry, clean-up work, and addressing queries. • Enter data in the correct systems within required time frames. • Site Interaction • Attend regularly scheduled meetings with PIs and their site teams. • Review work done since the previous meeting and prepare the site meeting agenda. • Present progress information, escalations, and items for clarification to PI during calls. • Communicate with study sites between scheduled calls to resolve issues and questions. • MRI Facility Set-up • Identify potential facilities for study imaging requirements. • Explain imaging requirements to identified facilities per protocol. • Negotiate contracts with potential facilities. • Serve as the liaison between the facility and the central study imaging reader. • Other Responsibilities • Analyze and understand study protocols. • Support the preparation of regulatory documents and obtain necessary signatures. • Help troubleshoot technical issues that may arise. • Assist with other study-related administrative activities as needed. Qualifications • Highly proficient at using a variety of technologies used for clinical research including recruitment platforms, IWRS, EDC, and other clinical trial software. • Skillful with Microsoft Office applications (Word, Outlook, Teams, and Excel). • Demonstrate professionalism in all situations and work effectively with a diverse group of individuals. • Understand when issues require escalation. • Strong communication and customer service abilities. • Proficient in research terminology and basic medical terminology. • Understand the overall clinical development paradigm and have excellent working knowledge of government regulations, GCP, and ALCOA-C. • Strong organization and time management skills. • High attention to detail. • Ability to work in a fast-paced environment. • Critical thinker and problem solver. • Ability to work effectively in a remote environment. • Proper home office set-up including a private space for participant communication and high-speed internet (minimum: 100MB up and 15 MB down, 5 GHz router). Requirements • A minimum of 2 years of relevant clinical research experience. • Spanish fluency is a bonus. Benefits • Paid Time Off (PTO) and Company Paid Holidays. • 100% Employer paid medical, dental, and vision insurance plan options. • Health Savings Account and Flexible Spending Accounts. • Bi-weekly HSA employer contribution. • Company paid Short-Term Disability and Long-Term Disability. • 401(k) Retirement Plan, with Company Match.