Job Description:
US Remote Only
Help Desk Job Responsibilities:
• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues and recommending instructional language.
• Accommodates client disabilities by recommending devices and techniques.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems and recommending changes.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.
Help Desk Qualifications / Skills:
• Problem solving
• LAN knowledge
• Verbal communication
• Operating systems
• Phone skills
• Customer service
• Quality focus
• PC proficiency
• System administration
• UNIX system administration
Education, Experience, and Licensing Requirements:
• High school diploma, GED, or equivalent
• Prior information technology or systems administration experience preferred
• Familiarity with telephone, office, and point-of-sale software a plus
Required Skills:
Disabilities
Licensing
System Administration
GED
Steps
Training Programs
Unix
Information Systems
Problem Solving
Operating Systems
Technical Support
Writing
Information Technology
Troubleshooting
Education
Administration
Documentation
Software
Customer Service
Communication
Training