Location: Remote (US-based only)
Type: Full-time
Hours: Monday to Friday, US business hours, with availability for daily client calls
Compensation: $3,000 to $5,000/month, based on experience
About the Role
We're a performance marketing company that builds and scales offers for coaching, info-product, and ecommerce brands. We're hiring a Growth Operator to be the main point of contact for our clients and the person who keeps every account moving forward.
You'll sit between our clients and our internal team (copy, creative, media buying, and funnel builds). Your job is to make sure clients feel heard, know exactly what's happening on their account, and see results. You'll run daily client meetings, turn client goals into clear tasks for the team, track performance, and spot growth opportunities before the client asks.
This role is for someone who is organized, confident on calls, and understands marketing well enough to have a real conversation about ads, funnels, and numbers.
What You'll Be Doing
Client Success
• Lead daily client check-in calls, plus weekly performance reviews and monthly strategy sessions
• Serve as the primary point of contact for a portfolio of client accounts
• Onboard new clients: kickoff calls, gathering assets and access, setting expectations and timelines
• Manage client expectations, handle concerns early, and keep communication clear and consistent
• Track client health and act quickly on retention risks
Growth and Performance
• Monitor account KPIs (ROAS, CPL, cost per booked call, conversion rates, revenue) and explain them to clients in plain language
• Work with media buyers and copywriters to identify what's working and what needs to change
• Recommend new offers, funnels, campaigns, or tests that help clients grow
• Identify upsell and expansion opportunities within existing accounts
Operations and Project Management
• Turn client requests and meeting notes into clear, assigned tasks in ClickUp
• Keep internal teams aligned through Slack, and make sure deadlines are met
• Maintain accurate records of client communication, deliverables, and account status
• Build and improve SOPs for onboarding, reporting, and client communication
What We're Looking For
Must-Haves
• Based in the United States
• 5+ years of marketing experience (agency, in-house, or client-facing growth roles)
• Hands-on experience with ClickUp (or a similar project management tool) and Slack
• Comfortable and confident meeting with clients daily over video calls
• Working knowledge of paid ads, funnels, email/SMS marketing, and the metrics behind them
• Strong written and verbal communication skills
• Highly organized, able to manage multiple accounts and deadlines at once
• Calm under pressure and able to deliver bad news honestly while keeping the relationship strong
Nice-to-Haves
• Agency account management or client success experience
• Experience with coaching, info-product, or ecommerce brands
• Familiarity with GoHighLevel, ClickFunnels, or similar platforms
• Experience with Meta Ads Manager, Google Ads, or analytics dashboards
• Background in sales or upselling services to existing clients
What Success Looks Like
• First 30 days: You know every account, every client, and every active project, and you're running client calls on your own.
• First 90 days: Client retention is steady or improving, tasks move through ClickUp without falling through the cracks, and clients see you as their go-to person.
• Ongoing: Accounts grow, clients stay longer, and you're bringing forward ideas that lead to new revenue.
Tools You'll Use
ClickUp, Slack, Google Workspace, Zoom or Google Meet, Loom, GoHighLevel, and ad platform dashboards.
What We Offer
• $3,000 to $5,000/month, based on experience
• Fully remote, full-time role
• Direct access to leadership and a front-row seat to how offers are built and scaled
• Room to grow into a Head of Client Success role