Key Accountabilities
- Serve as the first point of contact for customers seeking Groups & Meetings solutions across IHG's portfolio of brands, delivering exceptional service through phone, web and email channels.
- Consult with clients to understand their requirements and identify solutions that best meet their needs.
- Transform customer inquiries into qualified business opportunities that drive revenue growth across IHG's portfolio of hotels.
- Partner with hotels and customers throughout the sales cycle to maximize engagement, conversion, and customer satisfaction.
- Take ownership of opportunities from initial inquiry through conclusion, ensuring a seamless customer experience and positive business outcomes.
- Demonstrate commercial awareness and problem-solving skills by sourcing alternative solutions when preferred hotels are unavailable or unable to meet customer requirements.
- Contribute directly to IHG's commercial success by supporting the generation and conversion of group and meetings opportunities.
Success Measures
- Revenue contribution and lead conversion results
- Customer satisfaction and service quality
- Accuracy and quality of opportunity qualification
- Effective management of customer and hotel follow-up
- Achievement of productivity and operational performance standards
- Contribution to team and commercial business goals
Skills and Knowledge
- Ability to take initiative, manage multiple priorities and deliver results in a fast-paced environment.
- Strong organizational and time management skills, with the ability to manage multiple customer opportunities while maintaining a high level of accuracy and attention to detail.
- Effective communication and relationship-building skills, with the ability to engage confidently with customers, hotels and internal stakeholders.
- Ability to analyze customer requirements, exercise sound judgment and identify solutions that support both customer needs and business objectives.
- Demonstrated commercial awareness and problem-solving skills, with the ability to identify opportunities, overcome obstacles and influence positive business outcomes.
- Ability to quickly learn and apply new systems, processes and industry knowledge in support of Groups & Meetings sales activities.
- Maintain expertise in Groups & Meetings processes, systems and policies, serving as a trusted resource for customers and internal partners.
Education & Experience
- Completion of at least two (2) years of college or equivalent combination of education and professional experience.
- Experience in sales, hospitality, hotel operations, reservations, customer service or a related field is a plus.
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Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
- EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
- If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
Completion of at least two years of college or equivalent combination of education and professional experience; sales, hospitality, hotel operations, reservations, or customer service experience preferred.
Key Responsibilities
- serving customers
- consulting clients
- driving revenue
Job Details
- Category: Sales
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — Makati City, Metro Manila, Philippines
- Languages: English
About IHG Hotels & Resorts
A global hotel company managing a portfolio of brands and supporting group and meetings sales. — Industry: Hospitality and Tourism