Build your career in group travel and become an essential part of a team
delivering seamless air travel experiences for meetings and events. You’ll help
keep programs organized, accurate, and running smoothly from launch through
post-event follow-up.
As a Group Air Coordinator in our Group Travel team, you coordinate group air
program setup, reporting, and day-to-day logistics so travelers and stakeholders
have a consistent experience. You serve as a key point of contact across
clients, travel advisors, and internal partners while managing timelines,
documentation, and updates throughout the program lifecycle.
Job responsibilities
Coordinate group air program intake, setup, and implementation to support a
timely, accurate launch.
Serve as a primary liaison between clients, travel advisors, and internal
teams to support smooth collaboration.
Schedule and lead client working sessions to review required intake details
and align on timelines and next steps.
Partner with internal teams to confirm testing readiness and establish a
go-live date.
Monitor bookings, registrations, and traveler activity to support accurate
program execution.
Track arrivals and departures and maintain real-time logistics visibility for
stakeholders.
Create and maintain organized program documentation in shared collaboration
spaces.
Generate and manage arrival/departure and other client-requested reports
(including risk-related reporting as needed).
Perform quality control on reports (e.g., traveler identifiers, contact
details, ticketing status, and service fees).
Provide clear status updates to stakeholders and coordinate follow-ups on
pending items.
Complete post-event follow-up within one week to gather feedback and identify
improvement opportunities.
Required qualifications, capabilities, and skills
High school diploma or equivalent.
Must have 3+ years of experience in the travel industry.
Intermediate to advanced proficiency with a global distribution system (GDS)
and/or self-booking tools.
Proficiency with Microsoft Excel, Word, and Outlook.
Strong written and verbal communication skills and the ability to resolve
internal and external customer issues.
Strong time management and multitasking skills, including comfort working
across multiple screens/tools.
Ability to work independently while contributing effectively as part of a
team.
Preferred qualifications, capabilities, and skills
Experience supporting group travel, meetings, or event-related travel
programs.
Experience creating reference guides or training materials to support
consistent service delivery.
Experience assembling and interpreting client data reports to support clear
stakeholder communication.
Experience supporting routine invoice and accounting-related requests.
Applicants must be authorized to work for any employer in the US. We are not
able to provide immigration sponsorship or take over sponsorship of an
employment visa at this time. Final job grade level and corporate title will be
determined at time of offer and may differ from this posting.
RESPONSIBILITIES
JPMorganChase, one of the oldest financial institutions, offers innovative
financial solutions to millions of consumers, small businesses and many of the
world’s most prominent corporate, institutional and government clients under the
J.P. Morgan and Chase brands. Our history spans over 200 years and today we are
a leader in investment banking, consumer and small business banking, commercial
banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined
based on the role, experience, skill set and location. Those in eligible roles
may receive commission-based pay and/or discretionary incentive compensation,
paid in the form of cash and/or forfeitable equity, awarded in recognition of
individual achievements and contributions. We also offer a range of benefits and
programs to meet employee needs, based on eligibility. These benefits include
comprehensive health care coverage, on-site health and wellness centers, a
retirement savings plan, backup childcare, tuition reimbursement, mental health
support, financial coaching and more. Additional details about total
compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring
to our global workforce are directly linked to our success. We are an equal
opportunity employer and place a high value on diversity and inclusion at our
company. We do not discriminate on the basis of any protected attribute,
including race, religion, color, national origin, gender, sexual orientation,
gender identity, gender expression, age, marital or veteran status, pregnancy or
disability, or any other basis protected under applicable law. We also make
reasonable accommodations for applicants’ and employees’ religious practices and
beliefs, as well as mental health or physical disability needs. Visit our FAQs
[https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about
requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including
Disability/Veterans