The Opportunity
We're looking for a charismatic, driven, and analytical client advisor to own our global client base—advising remote clients around the world on their bespoke engagement rings and fine jewelry, and managing our eCommerce business on Shopify.
This is not a traditional retail sales job. You'll be building real relationships with clients across time zones, advising on one of the most meaningful purchases in someone's life, and playing a key role in scaling a high-growth brand. While this role is remote, you'll work in lockstep with our New York team—you won't be siloed as a separate "virtual" function, you'll be as core to daily operations as anyone in our showroom.
You'll have the tools, team, and mentorship to grow a strong client base—and earn accordingly.
If you've thrived in wealth management, real estate, finance, or consulting—and want to bring that same rigor, but with more heart, creativity, and upside—this role is for you.
This is an exciting opportunity for someone hungry, organized, and entrepreneurial. You don't need to check every single box to thrive here—we're looking for sharp, thoughtful people who want to build something meaningful and aren't afraid to take ownership.
This is a high-impact, client-facing role with room to grow into a leadership position.
Who We Are
Founded in New York by childhood friends, ROEN is a fine jewelry house rooted in craftsmanship, culture, and story. We specialize in bespoke engagement rings and signature fine jewelry pieces that blend high design with master craftsmanship.
Our mission is to make the world of high jewelry more warm, intuitive, and personal—while upholding the highest standards of quality.
Your Role
Sales & Client Advisory
Own relationships with our global client base from first inquiry to final delivery—guiding clients around the United States and the world with clarity, confidence, and care, regardless of time zone
Translate complex information about diamonds and design into clear, compelling insights
Tailor every interaction to each client's needs, values, and aesthetic
Close deals and drive referrals through trust, taste, and thoughtful follow-up
eCommerce Management
Own day-to-day management of our Shopify store—order processing, client inquiries, and fulfillment coordination
Ensure every eCommerce client receives the same level of care and attention as a bespoke client
Monitor and troubleshoot orders end-to-end, coordinating with operations on any issues
Client Experience & Project Management
Own the full bespoke journey from inquiry to delivery, ensuring every milestone stays on track
Manage timelines, production steps, and vendor coordination with precision, working closely with our New York operations team
Maintain clean CRM updates, trackers, and internal notes to ensure transparency and seamless handoffs
Anticipate client needs and serve as a steady point of contact throughout
Ensure each experience reflects ROEN's highest standards of care, detail, and responsiveness
Business Development
Identify opportunities to grow client relationships and expand visibility through partnerships, stylists, and PR
Contribute to lead nurturing, client outreach, and conversion strategies for our global and eCommerce clients
Collaborate with the marketing team to bring client stories and design education to life
Who We're Looking For
You're smart, charismatic, and highly capable—someone who blends analytical thinking with emotional intelligence. You're not just looking to sell—you want to build trust, grow a client base, and become indispensable.
You Might Be a Fit If You
Have 2+ years in a sales or advisory role—whether in luxury (jewelry, fashion, watches), real estate, finance, or consulting
Communicate with clarity, empathy, and conviction
Are deeply organized, self-motivated, and accountable end-to-end
Have a sharp eye for aesthetics and understand the language of taste
Thrive in fast-paced, high-trust environments where your actions drive real impact
Are comfortable managing relationships across time zones and communicating asynchronously when needed
Have experience with or are comfortable learning Shopify or similar eCommerce platforms
Want to be part of a small, ambitious team building something exceptional, even while working remotely
Love solving problems, creating systems, and making things happen
Are excited to grow with a brand—and earn like a top performer while doing it
Compensation And Benefits
Base salary + uncapped commission
Healthcare
Generous PTO
A close-knit, ambitious team that believes in excellence, ownership, and craft
Growth path into leadership, high-earning, or brand-facing roles