About Us
At Félix [https://felixpago.com/], we are building the indispensable financial
companion for Latinos in the US. We combine an AI-powered, conversational-first
interface with real-time financial infrastructure to make cross-border money
movement as easy as sending a text. Starting with fast, affordable remittances
powered by AI and crypto rails, we are expanding into credit, savings, and
wallet services to support the complete immigrant financial journey. Our
ambition is to deliver a white-glove financial experience with the simplicity of
a conversation to a community the traditional financial system has historically
overlooked.
We are a hyper-growth Series C company, backed by over $300 million in funding
from top-tier global investors, including Andreessen Horowitz, QED, Castle
Island, Switch Ventures, HTwenty, Monashees, General Catalyst Customer Value
Fund. This isn't just about the numbers; it's a testament to the trust our
investors have in our vision and our team. Additionally, Félix was selected as
an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech
Startups Award.
Joining Félix means you will be part of a team building a legacy, a company that
will outlive us all. This is a rare opportunity to apply your skills to a deeply
meaningful mission—serving a community that has been underserved for too long
because we are obsessed with our customers. We get things done with urgency and
focus, driven by extreme ownership over our impact. We collaborate without ego,
fostering radical transparency and fierce loyalty so we can grow together.
Because we aim for insanely great rather than just good enough, we stay
insatiably curious—always experimenting, building the future today, and
delivering a product that truly makes our users' lives better.
ABOUT THE ROLE
You'll join the Fraud Strategy team at Felix — the team responsible for how we
detect, decide on, and prevent fraud across every product, payment rail, and
country we operate in. We sit at the intersection of Data Science, Product,
Operations, and Risk: we turn fraud signals into decisions, design the controls
that stop bad actors, and make sure good customers move through with as little
friction as possible. As Felix grows into new rails, new products and new
markets across Latin America, our job is to let the business say yes to growth
without letting fraud scale alongside it.
Felix is building a new card issuance program, and with it, a new fraud surface:
we'll own authorization decisioning end-to-end and carry direct exposure to card
network fraud and dispute monitoring (Visa/Mastercard-style thresholds). This is
a build role — there's no existing card fraud stack to inherit, and our
infrastructure partner isn't a fraud team, so the decisioning architecture gets
built by this role, from the ground up.
We're looking for a Fraud Strategist to own that build: turn our vendor's
area-of- responsibility split into a real decisioning architecture, keep us
under network fraud and dispute thresholds from day one, and design the
authorization strategy using the full toolkit — step-up authentication, velocity
controls, holds, product-level friction — not rules as the default answer. Rules
are a last resort here, not the first move.
RESPONSIBILITIES
Own fraud strategy for the card issuance program end-to-end — from pre-launch
risk assessment through steady-state monitoring after go-live.
Translate our infrastructure partner's area-of-responsibility split into an
operating decisioning model. Card issuing infrastructure providers generally
aren't fraud teams — authorization decisioning, onboarding fraud, velocity
controls, and cross-account detection sit with Felix, and this role turns
that into actual controls, not just a documented split.
Design and own authorization decisioning for card transactions:
approve/decline logic, 3DS/SCA step-up, velocity limits,
cross-card/cross-account linkage — biased toward product and action-based
controls over static rule sprawl.
Own network-level fraud health. Monitor fraud-to-sales and dispute ratios
against card network thresholds (Visa's VAMP, Mastercard's excessive
chargeback program) and build the early-warning system that keeps us out of
penalty territory before it's a problem, not after.
Build the cardholder fraud lifecycle: onboarding risk, first-card-use
monitoring, BIN- and portfolio-level pattern detection.
Partner with Product and Engineering to embed controls into the card issuance
and wallet funding/spend flow directly, instead of bolting rules on after the
product ships.
Own card dispute and chargeback strategy (network reason codes, representment
approach) in partnership with Fraud Operations.
Be the fraud voice in ongoing vendor conversations — our current issuing
infrastructure partner and any future ones — keeping the requirements doc
current as the program evolves.
Use SQL/BigQuery hands-on to size fraud exposure, backtest authorization
thresholds, and monitor post-launch indicators, iterating fast as real
transaction data comes in.
Build the playbook, not just the launch — so the next card product or market
expansion plugs in without renegotiating fraud ownership from scratch.
REQUIREMENTS
4–7+ years in fraud/risk strategy, with direct, hands-on experience in card
authorization decisioning — issuer, acquirer, program manager, or processor
side.
Working knowledge of card network mechanics:
authorization/clearing/settlement flow, 3DS/SCA, network fraud-monitoring
programs (Visa VAMP or equivalent, Mastercard excessive chargeback programs),
and dispute reason codes.
Experience working with or evaluating BaaS / program-manager card issuing
vendors (Stripe Issuing, Marqeta, Galileo, or similar), including fraud
AoR/RACI negotiation.
Advanced SQL. This person needs to independently query and size risk, not
route it to an analyst.
Demonstrated bias toward product and action-based fraud controls (step-up
auth, holds, dynamic friction) over rules as the default fix.
Comfortable building in ambiguity on a 0-to-1 program — translating vendor
documentation, legal, and compliance input into an actual operating model.
Strong cross-functional communication; this role sits at the intersection of
Fraud, Product, Compliance, and an external vendor.
Advanced English.
NICE TO HAVE
Prior experience specifically with card issuing at a fintech or program
manager (rather than acquiring-side or card-not-present e-commerce fraud
only).
Familiarity with stablecoin-backed card programs or general crypto
experience.
Spanish or Portuguese, given the LATAM corridor focus.
Background in cross-border remittance or LATAM-market fraud.
Experience negotiating or managing a BIN sponsor / issuing bank relationship.
What We Offer
Competitive salary
Initial stock options grant
Annual performance bonus
401(k)
Work model: currently fully remote, with a future transition to a hybrid set
up
Health, dental, and vision plans
Continuous learning opportunities
Unlimited PTO
Paid parental leave
Empowering opportunities for growth in a dynamic entrepreneurial environment
Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all
qualified employees and applicants without regard to race, religion,
nationality, sex, sexual orientation, gender identity, age, or disability. This
policy applies to all terms and conditions of employment, including recruitment,
hiring, placement, promotion, training, compensation, benefits, and termination.
Want to learn more about our privacy practices? Check out our Privacy Policy
[https://www.felixpago.com/en/legal].