Fraud & Identity Specialist
Location: Remote, anywhere in the U.S.
Duration: 6 months
Rate: $16.42 - 17.85
Shift: Sunday-Thursday, 11:30 a.m.-8:00 p.m. Pacific; Friday and Saturday off
Join a Fraud & Identity team in a remote contract role. You’ll review customer accounts and transactions, investigate suspicious activity, and handle customer appeals and internal escalations. You’ll gain hands-on fraud investigation experience while identifying patterns, making judgment calls, and suggesting process improvements.
Contract Duration: 6 Months
Required Skills & Experience
· 1-2+ years in fraud, data processing, customer support, or a related field; a strong academic record may also qualify
· Experience reviewing customer accounts for potential fraud and providing customer service
· Basic Excel or Google Sheets skills
· Strong written and verbal communication
· Sound judgment when cases are not clear-cut
· Ability to prioritize a queue, handle sensitive information confidentially, and work in changing conditions
· Availability Sunday-Thursday, 11:30 a.m.-8:00 p.m. Pacific; Friday and Saturday off
Desired Skills & Experience
· Experience with Zendesk or a similar support platform
· Understanding of the gig economy
What You Will Be Doing
Tech Breakdown
· Customer account reviews, transaction data, Excel or Google Sheets, and support tools; platform percentages were not provided
Daily Responsibilities
· Investigate potential fraud, suspicious activity, and account takeovers using live and historical data
· Review and prioritize inbound customer appeals and internal escalations
· Identify fraud patterns, document findings, and make timely decisions
· Complete recurring operational reviews accurately and recommend process improvements