This is a founding customer support role at a fast-growing, fully remote startup.
We're looking for a founding customer support hire. You'll be the person users talk to, help them get the most out of the product, and make sure what they tell you reaches the team.
What You'll Do
Answer user questions by email and chat
Help users get set up and succeed with the product
Handle subscription and billing questions
Track common issues and pass them to the product team
Write help articles and reply templates
You
Clear and friendly written English
Organized and reliable, you follow up until things are solved
Comfortable with a small team and changing priorities
Experience in support or another customer-facing role is a plus
Any experience level is welcome
Benefits
Unlimited PTO
Work from anywhere, fully remote
Full autonomy to prove yourself and grow a product to the next level
Interview Process
30min chat with the founder + showcase past work > Offer