Job Description:
• Coordinate J.S. Held's enterprise drone program
• Maintain visibility into drone assets, pilots, certifications, utilization, and flight activity
• Develop and maintain SOPs, training, policies, procedures, records, and controls
• Track program performance and report on utilization, compliance, billing, risks, and implementation progress
• Refine fleet management and identify new revenue opportunities
• Coordinate drone inventory, registration, assignment, maintenance, insurance, and retirement
• Monitor FAA requirements, pilot credentials, renewals, authorizations, and recordkeeping obligations
• Support risk assessments, incident reporting, corrective actions, and compliance reviews
• Establish consistent drone billing and documentation practices with Finance and practice operations
• Connect flight activity to projects or engagements and maintain invoicing, audit, and client-question records
• Monitor billing adoption and exceptions, and report on activity, billings, recoveries, costs, and program economics
• Lead requirements definition, RFP support, evaluation, and implementation of a drone fleet-management platform
• Administer platform data standards, user access, workflows, data quality, vendor performance, and enhancements
• Coordinate relationships with drone technology, equipment, training, and compliance vendors
• Partner with practice leaders, pilots, and corporate functions to support adoption and resolve issues
• Coordinate pilot onboarding, training, certification tracking, and program communications
• Serve as the central coordination point and route technical, legal, regulatory, safety, or accounting matters to subject matter experts
• Provide enterprise coordination without direct-report pilots
Requirements:
• Bachelor's degree or equivalent combination of education and relevant experience
• Five or more years of experience in program management, operations, fleet or asset management, compliance administration, field operations, or a related discipline
• Practical knowledge of commercial drone operations and applicable FAA requirements
• Experience implementing standardized processes across multiple teams, locations, or business units
• Experience selecting, implementing, or administering an operational, fleet, asset, compliance, or workflow technology platform
• Strong analytical, reporting, organizational, and stakeholder-management skills
• FAA Part 107 Remote Pilot Certificate
• Clear written and verbal communication skills
• Sound judgment and ability to manage multiple workstreams without relying on direct reporting authority
• Preferred: experience supporting a multi-location drone, aviation, field-services, equipment-management, or other regulated operational program
• Preferred: experience with drone fleet-management platforms, flight-log systems, or asset-management solutions
• Preferred: experience supporting billing, cost recovery, project accounting, or client documentation in a professional services environment
• Preferred: familiarity with commercial insurance schedules, FAA waivers or authorizations, and specialized drone operating environments
• Preferred: project management, safety management, process improvement, or change management certification or training
• Ability to work at a computer and review operational, regulatory, and financial information for extended periods
• Ability to communicate effectively with geographically dispersed stakeholders and manage multiple priorities and deadlines
• Ability to travel occasionally and access field or equipment-storage locations when needed
• Ability to safely handle or move typical small-drone equipment and cases, with reasonable accommodation as applicable
• Occasional work outside standard business hours may be required
Benefits:
• Employees can work remotely
• Flexible work environment
• Flexible Time Off policy
• Medical, Dental, and Vision Insurance
• 401k Match
• Commuter Benefit
• Reasonable accommodation for individuals with disabilities