JOB SUMMARY:
The purpose of the Fire Alarm & Security Operations Manager to keep abreast of
technology developments in their field, assist with customer relations, product
line enhancements and product service, and track budget and margin targets to
meet profitability goals. Coordinate the key activities of the Alarm Service
Department Team along with key administrative duties as assigned. The Alarm
Service Manager ensures adherence to the SFS’s quality program.
ESSENTIAL JOB DUTIES:
Manage the Alarm Service Department field personnel as needed to build first
class service team.
Managing and completing all open work orders within 30 days of creation.
Schedule all field activities and proper coordination with customers, using
appropriate staffing planning tools. Assists when problems are encountered.
Review employee time sheets for accuracy. See that they are submitted on a
timely basis to meet payroll deadline.
Assist Service Sales Representative in pricing service work in accordance
with SFS’s pricing structure.
Ensure that Alarm Service Department personnel are responsive to customer and
office requests and that sound processes are in place to respond to emergency
calls 24-hours each day.
Purchase or rent all equipment needed for each job and specific need.
Visit job sites as needed and maintain communication between customer and
field teams.
Communicate with internal and external customers in a professional manner.
Review all field employees per company policy. In cases where disciplinary
action is required, suspensions and terminations are to be coordinated with
the Service
Manager and/or District Manager with appropriate documentation entered in
personnel files.
Ensure company provided vehicle is clean and well maintained in accordance
with company policies.
Ensure that field personnel’s company provided vehicles are clean and well
maintained in accordance with company policies.
Ensure that all tools are maintained in proper working order. If damaged,
ensure that tools are labeled indicating their status. New tool purchases
are to be coordinated with the Service and/or District Manager.
Ensure that each quarter, each Alarm Technician completes a tool inventory
checklist and reports any lost or stolen tools.
Ensure all field employees are trained in accordance with company policies
and that all field employee licenses remain current.
Understand and follow SFS’s Safety program, SDS book, Hazardous communication
program, policies and procedures. Ensure all required safety training is
scheduled and conducted in accordance with company policy. Ensure all field
employees follow all site-specific safety policies.
Other duties may be assigned.
QUALIFICATIONS:
The qualifications listed below are representative of the elements required to
perform the job successfully, however in some cases, an equivalent combination
of Education, Training, Certifications and Experience may meet the job
qualifications.
Education, Training, Certifications:
High School Diploma or equivalent, required.
Bachelor’s degree in Business or equivalent, preferred.
NICET or state specific certification, preferred.
Experience, Knowledge, Skill Requirements:
5 years Fire Life Safety Industry experience, specifically in Fire Alarm,
required.
NICET Level 1 Fire Alarm Certification, required.
Fire Alarm Systems Agent (FASA) Certification, required.
5 years of professional computer skills
1+ years Supervisory experience within Fire Alarm.
Communication Skills:
Must have the ability to effectively read, write and communicate in English
with employees and customers.
Systems and Software Skills:
1 year using business intelligence systems, Sage 300 CRE, or similar,
preferred.
Other Qualifications:
Valid driver’s license with acceptable driving record required.
Must be able to comply with SFS’s Drug and Alcohol policy and Background
screening requirements, which may also include customer specific requirements
based on contractual agreement.
Must be able to travel 90% of the time, locally.
PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:
Reasonable accommodations may be made to enable individuals with disabilities to
perform Essential Job Duties.
Physical Requirements:
While performing the duties of this job, the employee is frequently required to
bend, ascend and descend step stools, ladders and stairs, kneel, lift 50lbs, sit, stoop, twist, and work at heights.
Work Environment:
Employees will regularly be required to work outside, and be exposed to hot/cold
temperatures, dust, fumes, chemicals, electrical hazards and noise. Employee
will occasionally be required to work indoors in an office setting, work alone
and with others. Employee must consistently wear all appropriate personal
protective equipment, as required by company safety policies while visiting
locations.
We are fully committed to equal opportunities for employment to all individuals
regardless of race, national origin, gender, religion, sexual orientation,
disability, familial status, and any other classification protected under the
law. We are an Equal Opportunity, Affirmative Action employer.
While this job description is intended to be an accurate reflection of the
position, management reserves the right to modify, add, or remove duties and to
assign other duties as necessary.
#LI-AH1
Are you interested in working for the nation’s leading fire protection company
and beginning a rewarding and satisfying career that helps save the lives of
thousands each year? Do you want to be a part of a growing and expanding team of
industry experts? If so, exploring career opportunities with Summit Fire &
Security may be right for you!
Summit Fire & Security, a subsidiary of SFP Holding, Inc. (Summit Companies), is
a full-service provider for fire detection, suppression, and security with a
full suite of capabilities that includes design, installation, testing,
inspections, and maintenance. We serve customers across many verticals on a
local, regional, and national scale. We’re proud of our well-deserved reputation
for quality work that’s completed by our talented and experienced installation
workforce. Summit Fire & Security is a dynamic organization with endless growth
opportunities spanning over 70 locations in more than 20 states.
Our company is consistently recognized for service excellence in the fire
protection industry. Summit Fire & Security supports trade skills and workforce
development by hosting Recognized Apprenticeships and on-the-job training (OJT)
programs for new career-seekers. Many members of our leadership chair NFPA code
compliance committees, serve on regional safety boards, and support technical
education in local schools. Summit Fire & Security supports employees in their
professional development by offering continued development, training, and
education by encouraging NICET and other career-advancing certifications. We
offer reimbursement for certain career development programs in addition to
potential bonuses for specific certifications. We continually strive to be
the Employer of Choice for highly motivated team members who want to succeed in
a high-growth environment. We encourage initiative, independence, diversity, and
personal career growth.
Demonstrating the combination of experience, knowledge, and customer service is
the key to our performance and helps us achieve our goal of providing the
highest quality fire protection services possible to protect lives and property.
Benefits
Summit Fire & Security offers extensive training opportunities, career
advancement, competitive pay, bonus opportunities, along with an industry
leading and affordable benefits package for eligible employees. Our benefits
package includes:
Paid Vacation and Holidays
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Plan with Company Match
Flexible Spending Accounts
Long-Term Disability – Employer Paid
Short-Term Disability – Employer Paid
Additional Voluntary Ancillary Benefits such as Accident and Hospital
Indemnity
Life Insurance for Team Members and Dependents
Employee Assistance Program
Employee Referral Program
Our Core Values
PIPE
We are PASSIONATE about life safety
We have INTEGRITY (Do the right thing)
We work in PARTNERSHIP with our customers and community
We constantly strive for OPERATIONAL EXCELLENCE (Do things right)
Summit Fire & Security participates in E-Verify & in alignment with our
commitment to safety, we promote a drug-free workplace. Summit Fire & Security
is an equal-opportunity employer committed to diversity in the workplace. All
qualified applicants will receive consideration for employment without regard to
race, religion, color, national origin, gender, gender identity, sexual
orientation, age, status as a protected veteran, among other things, or status
as a qualified individual with a disability.