Field Service Engineer - Los Angeles
We made history and now we work to transform the future – for our customers, our
communities and our families. You'll see your work on the road every day,
helping people move freely and pursue their dreams. At Ford, you can build more
than vehicles. Come build what matters.
In this position...
As a Field Service Engineer, you’ll be the go-to technical expert and trusted
advisor for Ford and Lincoln dealerships in your assigned Tech Zone. This is a
highly visible, hands-on role where you’ll diagnose the toughest vehicle
concerns, improve dealership service processes, and help ensure customers have
an excellent ownership experience.
This candidate will be located in the eastern part of the Los Angeles
metropolitan area.
RESPONSIBILITIES
What you'll do...
You’ll spend about 4 days per week in Ford and Lincoln dealerships, focusing on
three primary areas:
Routine Dealership Visits & Service Performance
Visit assigned dealerships on a regular (approximately 30-day) cadence.
Meet with the General Manager and Dealer Principal to review:
Overall health of the service department
Repeat repair trends
Fixed Right the First Time and Repeat Repair performance
Warranty compliance
Technical Training Competencies
Provide insights and recommendations to improve repair quality, efficiency,
and customer satisfaction.
Technical & Repair Assistance
Provide in-dealership repair assistance for properly escalated technical
hotline cases.
Lead diagnosis and repair strategy on “difficult to repair” vehicles through
to resolution in a timely, expedited manner.
Offer clear diagnostic guidance and coaching to dealership technicians to
strengthen their long-term capabilities.
Legal, Customer Relations & Dispute Resolution Support
Support Ford legal counsel, executive liaison, and dispute resolution teams.
Perform vehicle inspections and, when needed, complete final repair attempts.
Serve as a technical expert in depositions, arbitrations, and trials,
representing Ford’s repair standards and technical position.
Consultative & Process Improvement Initiatives
Beyond repair support, you’ll play a key consultative role with dealership
leadership:
Technician Training & Development
Help dealerships create and maintain technician training plans that match
skill levels and growth goals.
Ensure technicians understand their development path and that management
actively supports it.
Make sure dealership leadership understands the training requirements needed
to improve repair capability and technical competence.
Root Cause & Process Analysis
Analyze why Field Service Engineer involvement was needed on
difficult-to-repair vehicles.
Identify dealership process gaps that may have contributed to repair
challenges.
Present consultative, practical solutions to General Managers and Dealer
Principals and track follow-up actions and results.
Warranty & Service Process Optimization
Partner with service departments to improve repair processes that support
appropriate Ford Motor Company warranty expenditures.
Help dealerships drive better outcomes in quality, cost, and customer
satisfaction.
Tools, Equipment & Technician Programs
Ensure dealerships maintain a robust and complete inventory of Essential
Service Tools and Equipment.
Promote Ford’s technician entry, recognition, and retention programs.
Coach dealership management on leveraging these programs to recruit, develop,
and retain top technician talent.
QUALIFICATIONS
You'll have...
Bachelor's degree
2+ years of automotive dealership diagnosis and repair experience.
2+ years of experience using Microsoft 365 (e.g., Outlook, Teams, Word,
Excel, PowerPoint).
Valid, unrestricted driver’s license.
Ability to operate manual transmission vehicles.
Ability and willingness to travel with overnight stays on a weekly basis.
Even better, you may have...
Ford and/or Lincoln specific Automotive Repair Technical Training, including
heavy trucks and diesel.
Automotive Service Excellence (ASE) certifications in one or more of the
following:
A, C, E, G, H, L, T, X series
5+ years of Hands-on vehicle diagnosis and repair experience (dealership or
independent), especially with Ford and/or Lincoln brands.
Proven ability to independently plan, organize, reorganize, prioritize, and
problem-solve in a dynamic field environment.
Strong professionalism and customer-facing skills, including:
Service and customer interface experience
Comfort working with dealership leadership, customers, and cross-functional
Ford teams
Strong interpersonal skills, with the ability to:
Command respect in the shop and the boardroom
Influence without direct authority
Navigate difficult conversations with dealership leaders, technicians, and
customers
You may not check every box, or your experience may look a little different from
what we've outlined, but if you think you can bring value to Ford Motor Company,
we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose
what your Ford future will look like: will your story span the globe, or keep
you close to home? Will your career be a deep dive into what you love, or a
series of new teams and new skills? Will you be a leader, a changemaker, a
technical expert, a culture builder…or all of the above? No matter what you
choose, we offer a work life that works for you, including:
Immediate medical, dental, vision, and prescription drug coverage
Paid parental leave, new parent ramp-up programs, subsidized back-up child
care and more
Family building benefits including adoption and surrogacy expense
reimbursement, fertility treatments and more
Vehicle discount program for employees and family members and management
leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous vacation time, sick/personal time, and paid holidays, including
between Christmas Eve and New Year’s Day
This position is a salary grade 6 and ranges from $81,800-$136,900., This
position is a salary grade 7 and ranges from $95,300-$159,400., This position is
a salary grade 8 and ranges from $109,100-$182,800.
Final determination of salary grade will be based on candidate's skills and
experience, and base salary will be set within the applicable range according to
job scope, responsibility and competitive market value.
For more information on salary and benefits, click here:
https://fordcareers.co/GSR [https://fordcareers.co/GSR]
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to
work in the United States. Verification of employment eligibility will be
required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, religion, color, age, sex,
national origin, sexual orientation, gender identity, disability status or
protected veteran status. In the United States, if you need a reasonable
accommodation for the online application process due to a disability, please
call 1-888-336-0660.
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