Federal Developer - AWS/Amazon Connect
Employment Type: Full-time, W2
Location: Remote - Must be located in the United States. While this position is
primarily remote, it may require occasional travel to client sites and Thunder
offices in Arlington, VA
Role Summary:
As Thunder expands its AWS partnership, we’re growing our Federal team and
looking for an Amazon Connect Developer to help us build and optimize
cutting-edge cloud solutions.
This role is not just about writing code—you will be playing a crucial role in
developing cutting-edge next-generation contact centers leveraging Artificial
Intelligence as part of the solution. You’ll play a key role in architecting,
optimizing, and managing advanced contact center solutions while working closely
with cross-functional teams.
The ideal candidate will have a strong track record in AWS implementations, a
foundational understanding of Artificial Intelligence, hold multiple AWS
certifications, and demonstrate expertise in designing, deploying, and
optimizing scalable cloud solutions. At Thunder, we value technical expertise,
but we’re also looking for team players with a growth mindset, creative
problem-solving skills, and a passion for innovation. If you're ready to level
up your AWS expertise, let’s talk!
Responsibilities:
Architect and build AWS Connect infrastructure using a service-oriented
architecture and AWS core services (API Gateway, Lambda, Lex and Nova2Sonic
(Voice/Chatbots) , Polly, Kinesis, DynamoDB, Bedrock, and more).
Develop automation scripts (such as CloudFormation) to optimize operational
processes, serverless functions, and cloud integrations.
Analyze business processes and translate them into Amazon Connect standalone
and AWS-integrated Salesforce solutions.
Collaborate with cross-functional teams to design, implement, and manage AWS
and Salesforce integrated projects.
Stay updated with AWS and Salesforce releases, leveraging new features to
improve cloud and CRM functionality.
Conversational AI design and orchestration:
Agentic Orchestration: "Design and deploy autonomous self-service workflows
using Amazon Connect Agentic CX Designer (ACXD) and traditional Connect
Contact Flows, orchestrating multi-step task completion, API integrations,
and seamless escalation to Salesforce Service Cloud Voice agents."
Real-Time Voice AI: "Prototype and integrate next-generation voice AI
architectures utilizing speech-to-speech foundation models (such as Amazon
Nova 2 Sonic on Amazon Bedrock) alongside Lex and Contact Lens to deliver
natural, low-latency conversational experiences."
CI/CD for Conversational AI: "Utilize the ACXD SDK and AWS CloudFormation/CDK
to manage version control, testing, and automated deployment pipelines for
conversational applications."
Qualifications:
Per contract requirements, U.S. Citizenship is required, with the ability to
obtain a Public Trust clearance
At least one AWS Associate-level certification
AWS Certified Developer - Associate
AWS Certified Solutions Architect - Associate
Salesforce Certifications (a plus):
Salesforce Certified Platform Developer I
Salesforce Consultant Certifications in Cloud areas of expertise
Experience with APEX development and Salesforce platform customization.
Familiarity with Agile development methodologies, DevOps practices, and CI/CD
pipelines.
Experience designing and deploying Service Cloud Voice with Amazon Connect
(both out-of-the-box AWS-provided and Partner Telephony / BYOT models)
Contact Flow design for Partner Telephony (mapping CTR/Contact Attributes
to Salesforce Voicecall records).
Real-time transcription integration, Contact Lens, and real-time agent
assist.
Building custom Lightning Web Components (LWCs) for Omni-Channel and voice
call record layouts (not just Apex).
Experience or strong foundational interest in Amazon Connect Agentic CX
Designer (ACXD) or other agentic framework architectures (e.g., Bedrock
Agents).
Hands-on exposure to speech-to-speech AI models (e.g., Amazon Nova 2 Sonic)
or generative voice AI implementations.
Familiarity with programmatic conversational lifecycle management using the
ACXD SDK.
Strong language skills - fluency in English, both written and verbal.
Salary Range: This role offers a competitive salary range for new hires of
$110,000-$170,000. This salary range is just one component of the total
compensation package - which will also include variable/incentive pay (quarterly
bonuses) and stock options - and will be commensurate with job-relevant
experience, qualifications, and location.
Why Thunder? Because You Deserve More Than Just a Job.
A Culture of Builders – We’re a remote-first, global team of curious,
collaborative problem-solvers. You’ll have the opportunity to refine
processes, solve challenges, and help shape the future of Salesforce and
Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit
right in.
Forge Your Own Path – At Thunder, you’re not just filling a role—you’re
shaping it. Whether it’s jumping into presales, refining our methodology, or
building something entirely new, the opportunity to innovate is yours to
take.
Perks In Store for You:
Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and
Employer-Paid Life/Disability Insurance to keep you and your loved ones
covered.
Ownership & Impact – Stock options in a fast-moving, high-growth company.
Every employee plays a part in what we’re building. Come make your mark!
Level Up Your Career – Real opportunities to grow your Salesforce and Amazon
expertise through mentorship, certifications, and hands-on experience with
cutting-edge technology.
Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work,
flexible PTO (with a 2-week minimum!), and generous leave policies - because
the best work happens where you’re happiest.
People-First Flexibility – We’re always listening, evolving, and adapting.
Your feedback helps shape our policies, ensuring you can thrive -
professionally and personally.