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About brighthush
brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 50 countries and a portfolio of iconic brands, we empower shoppers to find style, value, and confidence in every visit. Our culture is built on innovation, integrity, and an unwavering commitment to customer delight. As we continue to expand, we’re looking for passionate, customer‑centric professionals who want to shape the future of retail and create memorable experiences for millions of shoppers worldwide.
Why Join brighthush?
At brighthush, you’ll be part of a dynamic, inclusive team that values collaboration, continuous learning, and personal growth. We offer a supportive environment where your ideas are heard, your contributions are recognized, and your career trajectory is accelerated. Whether you’re a seasoned retail veteran or a motivated newcomer, brighthush provides the tools, resources, and mentorship you need to thrive.
Position Overview
As a Full‑Time Customer Experience Coordinator, you will be the heartbeat of our store’s front‑line operations. You’ll lead a team of Associates, ensuring every customer interaction is seamless, friendly, and aligned with our brand promise. Your role will blend people management, operational excellence, and strategic customer engagement to drive loyalty, sales, and store performance.
Key Responsibilities
- Lead by Example: Demonstrate outstanding customer service, embodying brighthush’s values of honesty, integrity, and respect in every interaction.
- Team Leadership: Oversee a diverse group of front‑end Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
- Training & Development: Design and deliver engaging training sessions on customer engagement, product knowledge, and loyalty program promotion. Mentor Associates to elevate their performance and career growth.
- Customer Advocacy: Resolve customer concerns swiftly, turning challenges into opportunities for loyalty and satisfaction. Escalate issues when necessary and follow up to guarantee resolution.
- Store Operations: Maintain a clean, organized, and safe environment. Ensure Associates adhere to store plans, merchandising standards, and safety protocols.
- Performance Management: Set clear priorities, monitor progress, and provide constructive feedback. Recognize achievements and celebrate team successes.
- Program Promotion: Champion brighthush’s loyalty and credit programs, driving enrollment and usage through personalized customer interactions.
- Compliance & Safety: Enforce labor laws, company policies, and safety guidelines. Conduct regular safety briefings and incident reporting.
- Shrink & Loss Prevention: Collaborate with store management to meet shrink reduction targets and implement loss prevention initiatives.
- Continuous Improvement: Identify operational gaps, propose solutions, and implement best practices to enhance the customer experience.
- Other Duties: Perform additional tasks as assigned by store leadership to support overall store success.
Essential Qualifications
- Retail Experience: Minimum 1 year in a retail environment, with a strong understanding of merchandising techniques and customer service best practices.
- Leadership Experience: At least 6 months of supervisory or team‑lead experience, demonstrating the ability to motivate, coach, and develop staff.
- Communication Skills: Excellent verbal and written communication, with the ability to convey information clearly to diverse audiences.
- Organizational Ability: Strong multitasking skills, attention to detail, and the capacity to adapt quickly to changing priorities.
- Availability: Willingness to work a flexible schedule, including evenings, weekends, and holidays as required by store operations.
- Team Player: Collaborative mindset, working effectively with peers, supervisors, and cross‑functional teams.
- Problem‑Solving: Proactive approach to identifying issues, developing solutions, and implementing improvements.
- Technology Proficiency: Comfortable using POS systems, inventory management tools, and basic office software.
Preferred Qualifications
- Experience in a high‑volume retail environment with a focus on customer loyalty programs.
- Knowledge of loss prevention strategies and shrink reduction techniques.
- Prior experience in a fast‑paced, dynamic retail setting with a strong emphasis on teamwork.
- Ability to analyze sales data and translate insights into actionable customer engagement strategies.
Skills & Competencies
- Customer‑Centric Mindset
- Leadership & Coaching
- Operational Excellence
- Conflict Resolution
- Data‑Driven Decision Making
- Adaptability & Resilience
- Time Management
- Team Collaboration
- Attention to Detail
- Technology Savvy (POS, Inventory, CRM)
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you’ll have access to:
- Leadership development programs designed to accelerate your path to store management.
- Cross‑functional training in merchandising, inventory control, and loss prevention.
- Mentorship from senior leaders who share their expertise and insights.
- Opportunities to lead special projects, such as store redesigns or digital initiatives.
- Access to a comprehensive learning portal featuring courses on retail strategy, customer psychology, and operational efficiency.
Work Environment & Culture
brighthush fosters an inclusive, collaborative, and energetic workplace. Our values of Integrity, Innovation, and Customer Focus guide every decision and interaction. You’ll find a supportive team that celebrates diversity, encourages open dialogue, and rewards high performance. We champion work‑life balance through flexible scheduling, wellness programs, and a culture that respects personal commitments.
Compensation & Benefits
Base Pay: Competitive hourly rate ranging from $14.25 to $14.75, commensurate with experience and qualifications. Benefits:
- Associate discount on merchandise
- Health, dental, and vision coverage (eligible after required service hours)
- 401(k) plan with company match for eligible employees
- Paid time off, including holidays, vacation, and sick leave
- Employee assistance program (EAP) and wellness resources
- Life and disability insurance options
- Auto and home insurance discounts
- Employee referral bonuses
- Scholarship and adoption assistance programs
Commitment to Diversity & Inclusion
brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state laws.
How to Apply
If you’re ready to bring your passion for customer service, leadership, and retail innovation to a global brand, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We look forward to exploring how you can contribute to brighthush’s continued success.
Location
brighthush Store – Kokomo, IN (USA)
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