Job Description:
- Supporting clients with I.T issues in a timely and professional manner. Ensuring SLAs and customer service standard are met
- Managing IOS and Android devices like mobile phones and IPADS through Microsoft Intune
- Performing monthly Windows machine patching and application deployments using SCCM 2012
- Microsoft server 2012 and 2016 administration. Active Directory skills and experience
- Performing Server health checks and group policy administration
- Provide support for MS Exchange Server 2013
- Azure Active directory administration
- Management of Konica Minolta printers via YSOFT and troubleshooting printer issues
- Incidents, service requests and change management using BMC Remedy force tool
- Knowledge on Service Now ITSM Platform
- Timely and professional follow up on all calls, Quick identification, and control of high priority issues
- Troubleshooting MS Office 2016 and Office 365 issues
- O365 Mailbox, distribution list and shared mailbox creations
- Troubleshooting outlook issue
- Installing software’s and troubleshooting application related issues
- Managing hardware and software CMDB
- Coordinating with vendors to troubleshoot issues
- Providing on call and on-site support
- Troubleshooting Network, VPN and Switches related issues
- Performing Data Center tasks
- Monitoring SCOM and Nagios alerts and resolving the issues
- Manage user accounts, assembling desks for new users and depart users. Performing desk moves as per requirement
- Promptly responding to user issues via email, phone and in person
- Providing support to VIP users
- Experience in diagnosing and supporting AV systems like Polycom
- Excellent troubleshooting, multitasking, problem solving and time management skills
- Experience on Toshiba, Dell, Microsoft Surface, Lenovo, HP and MAC laptops
- Re-imaging the laptops
- Working on Windows 10, 8 and 7 machines and troubleshooting the issues
- Microsoft System Center 2016 Virtual Machine Manager support and administration
- Providing support for OneDrive, SharePoint, Microsoft Teams
- Provide Tier 1 and Tier 2 support to customers. Develop, maintain, and manage relationships with customers
- Strong Windows Server / Active Directory skills and experience (Win 2012 GPO, DNS, DHCP)
- Providing remote support through Phone and other tools like (RDP, Team Viewer and Skype for Business)
- Troubleshooting Network issues (LAN, Wi-Fi issues)
- Monitoring security patch updates
- Good Hands on knowledge on Compliance and security pertaining to patching windows.
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