Description
Your Mission
Deliver high-quality functional consulting and knowledge transfer across Tyler EPL modules for public-sector clients
Translate complex permitting, licensing, and code enforcement processes into precise Tyler ERP configuration and workflow design
Partner with client permitting and community development leaders to analyze requirements, configure the system, and ensure full operational readiness at go-live
Serve as a trusted advisor ? not just a trainer ? guiding permitting staff through challenges and surfacing process improvement opportunities
Ensure structured knowledge transfer so clients are confident and self-sufficient managing Tyler EPL post-implementation
Key Responsibilities
Tyler EPL Configuration & ImplementationAnalyze client permitting and licensing business models and document software requirements across assigned Tyler EPL modules including Permitting, Licensing, Code Enforcement, Inspections, and Citizen Self-Service
Configure Tyler EPL in alignment with client permit types, fee schedules, workflow routing, and jurisdictional requirements
Configure approval workflows, inspection scheduling rules, and system security in accordance with client operational and audit requirements
Consult with community development directors, building officials, and department leads to capture workflow, integration, and reporting needs
Support system integration activities between Tyler EPL and adjacent Tyler modules (Finance, GIS, Utility Billing) and third-party systems
Data Migration & ConversionGuide clients through data mapping and conversion from legacy permitting systems to Tyler EPL applications
Lead data migration activities including permit and license history mapping, parcel/GIS data alignment, open case loads, and balance validation
Identify data conversion issues and partner with technical staff to resolve them ahead of go-live
Execute data reconciliation between legacy systems and Tyler EPL to confirm migration accuracy prior to cutover
Testing & Quality AssuranceDevelop functional test scripts and end-to-end permitting and licensing workflow scenarios for Tyler EPL modules
Support structured testing phases (SIT, UAT) and confirm client readiness for go-live across all permitting workstreams
Track defects and coordinate resolution with the project team and Tyler vendor support through to closure
Support parallel processing activities and reconciliation between legacy and new systems prior to cutover
Training & Knowledge TransferDesign and deliver role-based end-user training sessions ? remote and onsite as required ? tailored to Tyler EPL client workflows
Develop client-facing training materials including user guides, process guides, quick reference sheets, and job aids specific to Tyler EPL module configurations
Create or adapt custom permitting and licensing reports to meet client-specific operational and reporting requirements
Build permitting staff capability to independently administer and sustain the Tyler EPL environment post-implementation
Project Governance & DeliveryMaintain accurate project documentation including configuration logs, issue logs, agendas, trip reports, and timesheets
Participate in weekly project status meetings, steering committee presentations, and departmental working sessions
Provide weekly progress updates, time tracking, and effort reporting to support budget management
Escalate functional risks, configuration issues, and scope changes to the Project Manager proactively and with recommended resolution paths
Qualifications
Required Experience3+ years of functional consulting experience on Tyler Technologies EPL implementations
Hands-on configuration experience across core Tyler EPL modules including Permitting, Licensing, Code Enforcement, and Inspections
Deep understanding of state and local government permitting and licensing regulations, building and zoning codes, and code enforcement processes
Experience leading permitting/licensing data migration, parallel processing, and reconciliation activities within ERP implementation programs
Technical / Functional Skills
Experience delivering role-based end-user training and producing structured documentation in a government ERP context
Ability to manage multiple workstreams independently in a fully remote, client-facing environment
Bachelors degree in a relevant field (Business, Public Administration, Information Systems, or a related field) preferred
Professional SkillsStrong written and verbal communication skills with both technical and non-technical stakeholders, including department directors and executive leadership
Confident, executive-level presence when advising client leadership and steering committees
Sound judgment in balancing client satisfaction with delivery discipline and scope adherence
Ability to adapt effectively within dynamic, multi-stakeholder public-sector environments
Preferred QualificationsCertified Building Official (CBO), AICP, ICC certification, or equivalent government permitting credential is advantageous but not required. Agile/Scrum experience or certification in hybrid ERP delivery environments is a plus.
Great-to-have Qualifications (not required)Working knowledge of adjacent Tyler modules is a nice-to-have and supports more integrated, cross-functional implementation engagements. Preference is given to candidates with additional exposure to one or more of the following:Finance
Human Capital Management (HCM)
Utility Billing
Enterprise Asset Management (EAM)
Other Tyler Functional Modules